Algolia is in search of a Deal Desk Analyst to oversee our quote-to-order process, drive sales efficiency and assist our sales team with complex deals creation. You will be responsible for defining standard deal procedures, providing analytical and process support to complex non-standard deals, and facilitating getting approvals from the respective decision-makers (e.g. Sales leadership, Finance, Legal, exec team). 

You will also proactively contribute to suggest evolution to our pricing model when needed, especially through the identification of pricing templates, and build pre-approved approaches to financial structure and discounts, and non standard Terms & Conditions. The ideal candidate will combine a strong business acumen with analytical skills and a collaborative mindset. You will primarily assist the sales and account managers, and work collaboratively with multiple teams, gathering input and providing analytics to the deal process. You will create efficiency to the sales organization through a deep understanding of our pricing model and by teaching the team on how to optimize all the parameters. 

About You

You will have an analytical approach with outstanding numerical skills and be passionate about delivering key support. You are very organized, and diligent. Your attention to detail is exceptional and you are a natural strategic problem solver ready to take all the curveballs being thrown at you. You put your team first and understand the importance of collaboration and operational efficiency.

YOUR RESPONSIBILITIES WILL BE:

• Manage day-to-day case support
• Deal structuring and pricing support
• Ensure discounts or special terms are within approved thresholds and escalate exceptions as necessary for senior management approval.
• Serve as a liaison between the sales team and other departments (finance, legal, operations) to support deal closure and provide guidance on deal structure and terms.
• Manage day-to-day optimization of complex non standard deals
• Continuously evaluate and improve internal processes for deal approval, contract management, pricing, and discounting to reduce cycle times and increase efficiency.
• Offer organizational design thinking to best structure the processes around this function
• Define and analyze metrics that inform the success of the Deal Desk

YOU MIGHT BE A FIT IF YOU HAVE:

• Have 2+ years of experience in a Deal Desk function or sales support function
• Excellent collaboration skills and ability to work with cross-functional teams
• Proficiency with salesforce.com. Experience with CPQ tools and their implementation is a plus. 
• Experience building complex deals (multi-million, multi-year, ramp-up deals, success fees deals, …) for customers in different industries 
• Knowledge of financial metrics such as margins, discounting policies, and revenue recognition.
• Understanding of SaaS and subscription pricing mechanisms, including consumption based models 
• Proficient in Excel or other data analysis tools to create reports, track deal performance, and analyse pricing models. 

WE’RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES:

• GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment
• TRUST - Willingness to trust our co-workers and to take ownership
• CANDOR - Ability to receive and give constructive feedback.
• CARE - Genuine care about other team members, our clients and the decisions we make in the company.
• HUMILITY- Aptitude for learning from others, putting ego aside.

The above is not an exhaustive list of duties and behaviors expected of this role.

The company reserves the right to amend or delete with or without notice in line with change in business needs.

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