We're looking for a Customer Success Manager to join our expanding team in London, UK!

As a Customer Success Manager at AppTweak, you will play a crucial role in supporting our clients within the EMEA region. You will work collaboratively with cross-functional teams to drive product adoption, enhance customer satisfaction, reduce churn, and ensure long-term success with our ASO, ASA, and mobile growth solutions. Your strategic insights and support will empower clients to leverage our platform fully, maximizing their mobile app growth potential.

Location: London, UK.

Remote policy: Hybrid remote/work policy.

[Please note you will need to be based in the UK and to have a valid visa/work permit to be eligible for the role].

Key Responsibilities:

• Enhance Product Adoption

  • Engage proactively with clients to ensure they are fully leveraging AppTweak’s platform, optimizing their ASO and ASA efforts to meet strategic goals.

  • Identify areas for increased adoption and work with internal resources to drive ongoing client engagement.
    

• Be the ASO/ASA Expert

  • Act as a knowledgeable resource for clients and internal stakeholders on AppTweak’s platform, ASO, ASA, and app store marketing.

  • Stay updated on trends and best practices across the iOS and Google Play ecosystems.
    

• Improve Customer Experience

  • Manage and optimize processes for onboarding, training, and ongoing client support to ensure a seamless customer experience.

  • Serve as a point of contact for all technical and strategic inquiries, providing effective solutions and collaborating with the Product team as needed.
    

• Support Retention and Growth

  • Collaborate with Account Managers to secure renewals and identify upsell opportunities, helping clients see the full potential of AppTweak’s solutions.

  • Participate in cross-functional initiatives with Product Marketing to craft use cases, product positioning, and materials for client engagement.
    

• Provide Strategic Insights

  • Analyze and interpret data to make recommendations that will directly impact clients’ app performance and business objectives.

  • Deliver tailored insights and recommendations on ASO, ASA, and mobile growth strategies, establishing AppTweak as a trusted advisor.
    

• Feedback and Product Development

  • Communicate client feedback to the Product team to drive ongoing improvements and feature development.

  • Act as a customer advocate in product discussions, ensuring our solutions evolve to meet client needs.

Requirements:

• Fluent in English (additional languages are a bonus!)
• A Master’s degree in Business, Marketing, Communication, Sales, or related field.
• 2+ years of successful experience in Customer Success or Account Management within the SaaS or mobile industry, with a proven track record of meeting and exceeding goals; proven ASO experienced is preferred.
• Relationship Builder: You have a talent for fostering strong, lasting client relationships, understanding customer needs, and proactively addressing them.
• Strong written and verbal communication skills—you can turn complex ideas into simple, compelling messages.
• A growth mindset: commercially driven, resilient, and adaptable, you thrive in fast-paced environments and are dedicated to continuous learning and improvement.
• Curiosity & Passion: You’re enthusiastic about mobile app marketing and eager to deepen your knowledge in mobile app growth and innovation.

What's in it for you?

GROWTH & DEVELOPMENT

• Expand your career with one of Belgium’s top tech scale-ups.
• Clear pathways for growth—whether you see yourself excelling in sales, marketing, or revenue operations.
• Opportunity to connect with a variety of high-profile apps and games across exciting industries like gaming, e-commerce, and more.

CULTURE & BENEFITS

• Onboarding journey in our amazing offices in Brussels.
  
• Competitive salary with bonuses based on your performance.
• Join a people-first culture that values diversity, collaboration, and work-life balance.
• Flexibility in your work, with opportunities to learn and express your creative thinking.
• Connect with your colleagues during quarterly team-building events and travel to Belgium for a summer retreat once a year!
• A diverse team within a flat hierarchy: altogether we speak more than 15 languages!
• And yes, we’re serious about food—get ready to swap recipes and enjoy delicious moments with the team!

About AppTweak

AppTweak is the trusted App Store Marketing & Intelligence Platform for mobile leaders worldwide; we provide innovative solutions that help apps and games optimize their App Store presence and increase downloads. For 10+ years, companies including Uber, Adobe, and Zynga have trusted our unique metrics, actionable insights, and expertise to make informed decisions and achieve long-term success in the competitive mobile market.

Driven by data science and a human-centered approach, AppTweak is recognized for its innovative features and rapid growth. We have been awarded “ASO Tool of the Year” and “App Data Platform of the Year” by the App Growth Awards, and have been four times recognized as one of the fastest-growing technology companies by Deloitte Belgium.

Today we are a team of +110 people based in 7 offices around the globe (Brussels, San Francisco, Bengaluru, Tokyo, Seoul, London and Beijing) supporting more than +2,000 customers worldwide, including Uber, Adobe, and Zynga, etc. We’re gearing up for fast growth and are looking for ambitious individuals to join our team!