💪 Team:

In Click&Boat, there are 3 main operational Business Units :

• Supply: deals with boat owners and make sure the boats available on our platform generate revenues with the highest quality of service.

• Sales: deals with tenants and supports them all along a booking process, from quotations to closing the deal.

• Customer Care: represents the point of contact for our customers after a booking is closed by the Sales team (before, during and after the trip), and makes the link between boat owners and tenants (booking modification or cancellation, insurance or accident issues, etc).

You will integrate the Supply team, a business unit composed of 10 people, strengthened by seasonal employees during summer, and organised by markets.

As part of your missions, you will join one of the markets and work along a Lead Account Manager, and several Account Managers.

You will also work closely with colleagues in charge of international markets, as well as the Sales, Customer Care, and Finance Operations Team.

🚀 Missions:

We are looking for an Assistant Account Manager to support the Supply team in providing a high-quality service to partners (private and professional boat owners).

With the guidance of your manager, you will perform the following tasks:

1) Onboarding new partners (80%)

• You will be in charge of onboarding new partners who register on Click&Boat, and assist them throughout the creation of their boat listings (ad, pictures, etc.) as well as showing them how the platform works.

• The accounts you onboard will be part of your portfolio, the business performances of which you will monitor and be responsible for.

2) Side missions (20%)

You will be in take part on various operational tasks, including but not limited to:

• Account Management: helping our partners to maximize the potential of their accounts (by updating the ads and ensuring that the calendars are up to date, for instance) and enhancing their engagement with the platform (answering their questions and doubts related to its use).

• Monthly side operations: According to business needs you will be involved on side missions such as carrying out market researches or participating actively in the BU weekly/monthly presentations.

⚓ Why should you join us?

• Concrete experience: you will discover all aspects of the essential role of Account Manager, by joining a structured team that will teach you to provide the best service to owners and allow you to benefit from extensive training throughout your experience at Click&Boat.

• Broad scope: you will be in contact with a broad range of owners, owning different types of boats, in different destinations.

• Multicultural team: you will be in contact with owners speaking your native language, while being part of an international team, enabling you to daily practice several languages with your colleagues daily.

• Dynamic scale-up environment: you will be able to join a fast-growing company, with high ambitions and ready to become the number one boat rental platform worldwide.

• Superb work atmosphere: you’ll be able to work in a modern coworking based in Poblenou, with big rooftop with view over the Sagrada Familia, and a 20-minutes walk to the beach.

• Competitive salary : 800€ fix gross per month and 200€ gross as monthly bonus based on clear KPIs (bonuses will be received at the end of your internship).

• Perks: 1 day off offered per month, extensive internal training, lunch vouchers (Cobee), breakfast every Monday morning, afterworks and team building activities offered.

Full-time internship.

Start date: 1st of April.

Duration: from 5 to 6 months.

• To be able to communicate with customers, you master both French and English (bilingual or fluent level).

• You have ideally a first experience (internship or student / summer job) in a customer facing role. 

• Dynamic and at ease on the phone, you enjoy advising and are an ongoing person. Customer satisfaction is your main source of motivation! 

• You are a team player who inspires trust, ready to take initiatives and battle for user satisfaction; 

• You are interested in start-up environments; you are proactive and ready to share your ideas to improve our services;

• If you’re interested in Click&Boat product, and in the boating industry it’s of course a plus!