Goodays (formerly Critizr) is Europe's leading Customer Experience Management Platform. Founded in 2012, Our vision is to make commerce better for everyone - merchants and customers.

Our mission is to bring your entire company together around a single goal: the customer. We provide a highly adopted Customer Experience Management platform that makes it easier to deliver more human and personal customer experiences at scale. At the forefront of innovation, our platform is the most complete one in a world of AI and empowers teams to gain deeper insights and act swiftly on customer experience.

Our technology is used in 25 countries by over 150 of Europe's biggest companies, including E.Leclerc, Dominos Pizza, Credit Agricole, Kingfisher, Sonepar and EssilorLuxoticca. We are present in more than 70,000 business locations and give the entire organisation, from c-suite to frontline, CX and insights teams the tools they need to bring value to the company and the customer.

We are looking for a Payroll and Office Operations Specilalist who will oversee and manage the day-to-day administrative functions of our 2 offices in Lille & Paris and ensure accurate and timely payroll processing. This dual role requires a proactive and organized individual who can handle both office management tasks and payroll administration, ensuring smooth operations while supporting employee satisfaction and compliance with internal policies and external regulations. This role also requires regular travel between Lille and Paris.

Responsibilities

In this role, you will be responsible for:

Office & Facility Management:

• Oversee the smooth day-to-day running of the office, including supplies, equipment, and space management.

• Manage relationships with vendors, suppliers, and service providers to ensure cost-effectiveness and efficiency (cleaning, hospitality, office supplies)

• Oversee maintenance and liaise with landlords to manage site issues (HVAC, security, cleanliness).

• Maintain office facilities, coordinate repairs, and ensure a safe and functional workspace.

• Serve as the main point of contact for all office-related queries and issues.

• Organize office events, meetings, and any other activities that promote a positive work environment (offsite, kick-offs, QBRs) and manage internal gatherings.

• Lead internal communication efforts, including newsletters and social media updates.

• Maintain company information on internal platforms like Confluence.

• Process payroll accurately and timely for all employees, including salaries, bonuses, and deductions.

• Ensure compliance with all relevant tax regulations, labor laws, and company policies.

• Manage employee timekeeping systems and resolve any discrepancies.

• Maintain and update payroll records, ensuring data accuracy and confidentiality.

• Collaborate with HR and Finance teams to manage employee benefits, such as pensions, insurance, and leave.

• Handle payroll inquiries from employees and resolve any issues or concerns.

• Support HR with onboarding and offboarding processes, including setting up workstations and conducting office orientation.

• Ensure compliance with remote work and travel policies, collaborating with finance & HR for updates.

• Monitor office budget and track expenses related to office operations and payroll activities.

• Bachelor or Master degree in business administration

• 2+ years of experience in payroll administration and office management or operations.

• Strong organizational skills and attention to detail.

• Excellent communication and interpersonal skills.

• Ability to manage multiple tasks and meet tight deadlines.

• Fluent level French and professional level English skills are mandatory

• Growth mindset, with whatever it takes and learner spirit.

• Flexibility and understanding of the culture of a fast-paced, commercially oriented technology company.

• Highly responsive and service-oriented attitude, accustomed to working in an international environment, action-driven.

• Hands-on project management experience, including the ability to organize, prioritize, and manage deadlines.

• Ability to maintain strong working relationships

• Collaborative team player combined with the ability to work independently.

• Sound and practical business judgment.

• A front-row seat with a company that is changing the way multiple industries do business, thanks to a best-in-class product and exponential growth

• Access to cutting-edge tools and technologies, including a ChatGPT Plus subscription to support your work and enhance productivity

• A great and diverse team of professionals who are talented, fun, supportive, open, communicative and who you can learn from and share with

• Fun and challenging working environment with significant opportunities for career growth and development

• An international environment

• Attractive salary package including excellent pension, health insurance and life insurance

• Open and inclusive working environment including flexible hours and parent-friendly options