Goodays (formerly Critizr) is Europe's leading Customer Experience Management Platform. Founded in 2012, Our vision is to make commerce better for everyone - merchants and customers.

Our mission is to bring your entire company together around a single goal: the customer. We provide a highly adopted Customer Experience Management platform that makes it easier to deliver more human and personal customer experiences at scale. At the forefront of innovation, our platform is the most complete one in a world of AI and empowers teams to gain deeper insights and act swiftly on customer experience.

Our technology is used in 25 countries by over 150 of Europe's biggest companies, including E.Leclerc, Dominos Pizza, Credit Agricole, Kingfisher, Sonepar and EssilorLuxoticca. We are present in more than 70,000 business locations and give the entire organisation, from c-suite to frontline, CX and insights teams the tools they need to bring value to the company and the customer.

Responsibilities

As a Sales Operations Manager, you will play a crucial role in supporting our sales team by providing strategic insights, optimizing sales processes, and ensuring the effective use of sales tools and CRM software. This role is perfect for a seasoned professional with over 5 years of experience in sales operations or analytics who is looking for a new challenge in a fast-paced environment.

Your main responsibilities are:

1- Pipeline Generation:

• Outbound:

  • Collaborate with Sales Management to design and implement outbound processes and organizational strategies. This includes prioritizing focus accounts, planning day-to-day activities, organizing “blitz days”…

  • Support Sales Management in monitoring Account Executives' (AEs) activities through dedicated reporting.

• Inbound:

  • Work closely with the Marketing team to set up prospecting sales activities linked to marketing campaigns on allocated accounts.

  • Support Sales Management in monitoring AEs' activities through dedicated reporting.

• Strategic Accounts:

  • Develop and implement a structured approach to monitor activities and performance on strategic accounts.

• Governance:

  • Manage weekly prospecting meetings to ensure AEs are meeting expectations, provide insights and updates to Sales Management.

• Oversee the existing sales pipeline process and make necessary adjustments to improve accuracy and clarity.

• Continuous training and enablement of the sales team on the sales pipeline processes.

• Responsible for weekly control and reporting on the sales pipeline status.

• Develop and maintain dashboards to provide visibility on sales performance and trends.

• Conduct forecast analysis based on sales activities.

• Provide detailed quarterly analysis by AEs and Verticals (in collaboration with the GTM Manager).

• Support Sales Management in territory planning and ongoing account allocation.

• Assist Sales Management in organizing Quarterly Business Reviews (QBRs).

• Sales Team: you will play a pivotal role in supporting the sales team. You'll collaborate with Account Executives and Sales Manager to provide tools, messaging, and training, aligning strategies to optimize sales performance and achieve targets.

• Marketing Team: Working with the Marketing team, you'll ensure alignment on promotional activities and campaigns, delivering consistent messaging that supports overall business objectives. You will ensure that the sales and marketing strategies are synchronized, providing consistent messaging that supports the overall business objectives.

• Successful experience of 7+ years as a Sales Operations Manager or Sales Analyst preferably in a fast-paced tech environment.

• Deep understanding of sales processes, pipeline management, and best practices in sales operations.

• Extensive experience with sales management tools and CRM software, such as Salesforce, HubSpot, or similar platforms.

• Strong analytical capabilities and excellent relationship and collaboration skills.

• Industry Knowledge: Familiarity with the SaaS business and deep understanding and passion for Customer Experience.

• Experience managing teams is a plus.

• Strong analytical and problem-solving abilities to provide actionable insights and optimize sales strategies.

• Ability to develop and implement strategic initiatives that align with overall company goals.

• High interpersonal skills with a proven track record of working effectively with cross-functional teams, including Sales, Marketing, and Product.

• Excellent verbal and written communication skills, capable of conveying complex information clearly and persuasively.

• Communication Skills in French & English: Leadership qualities and effective communication skills are essential. Spanish is a plus.

• Entrepreneurial mindset, business and organizational scale-up experience.

• Sound and practical business judgment.

• Passion for making a difference, interested in our ability to have a social impact in the world of distributed commerce.

• A front-row seat with a company that is changing the way multiple industries do business, thanks to a best-in-class product and exponential growth

• Access to cutting-edge tools and technologies, including a ChatGPT Plus subscription to support your work and enhance productivity

• A great and diverse team of professionals who are talented, fun, supportive, open, communicative and who you can learn from and share with

• Fun and challenging working environment with significant opportunities for career growth and development

• An international environment

• Attractive salary package including excellent pension, health insurance and life insurance

• Open and inclusive working environment including flexible hours and parent-friendly options