Goodays (formerly Critizr) is Europe's leading Customer Experience Management Platform. Founded in 2012, Our vision is to make commerce better for everyone - merchants and customers.

Our mission is to bring your entire company together around a single goal: the customer. We provide a highly adopted Customer Experience Management platform that makes it easier to deliver more human and personal customer experiences at scale. At the forefront of innovation, our platform is the most complete one in a world of AI and empowers teams to gain deeper insights and act swiftly on customer experience.

Our technology is used in 25 countries by over 150 of Europe's biggest companies, including E.Leclerc, Dominos Pizza, Credit Agricole, Kingfisher, Sonepar and EssilorLuxoticca. We are present in more than 70,000 business locations and give the entire organisation, from c-suite to frontline, CX and insights teams the tools they need to bring value to the company and the customer. 

Our energetic teams target new logos and services for our customers and drive revenue growth for our company. Our cutting-edge product ensures customer satisfaction and nearly zero churns. The Sales teams working with Marketing, Product teams, and Operations identify new opportunities and ensure that our customers are receiving the best possible value from our offerings.

Responsibilities

As a Solution Consultant, you will play a vital role in Goodays’ exponential growth plan. You will join a team of highly talented SC professionals as a part of the sales team in France to achieve ambitious, but realistic, new business targets. As we’re growing fast, you’ll adapt and grow with us, eventually taking on new challenges and responsibilities in your role.

In this role, you will be responsible for:

• Collaborate with sales executives to craft differentiated value propositions addressing customer pain points.

• Develop and maintain value content that highlights key product features.

• Serve as the primary internal sales resource for 1st-level product and technical presentations.

• Establish a pre-sales framework to accelerate the sales cycle, focusing on understanding customer needs and building compelling value propositions.

• Facilitate prospect understanding while coordinating with Engagement Managers and Solution Engineers for seamless sales alignment.

• Build a dynamic demonstration framework using scripts aligned with key value themes, ensuring updates to fit evolving product messaging.

• Manage customer expectations by leveraging our unique differentiators, and supporting the sales bid process including RFI/RFP responses.

• Act as a key liaison between sales, product management, and marketing, providing customer feedback to improve product offerings.

• Stay informed about market trends and competitor landscapes, supporting global sales efforts across France, UK, EMEA, and ROW.

• Fluent in written and verbal English and French - it is a must

• Strong presentation skills

• Significant experience in a pre-sales/consultant role, at least 5 years

• Understanding sales processes and knowledge of sales methodologies (SPIN, MEDDIC, Challenger, TAS, Helping Client Succeed) or project methodologies (PERT, Agile, Lean Management, Prince2, Kanban)

• Exposure or good understanding of some of our customer journeys and our target industries (Retail, Banking, DIY, E&B, Automotive, etc.)

• Knowledge of the SaaS industry is mandatory and the internet industry is a plus.

• Proven experience in scoping, proposing, and recommending approaches leading to delivering high customer satisfaction

• Ability to drive customers, and communicate effectively with customers in an international environment

• Strong experience in managing multiple projects at the same time, great organizational skills, and experience in managing projects

• Sales & results oriented

• Highly responsive and service-oriented attitude, accustomed to working in an international environment, action-driven

• Ability to maintain strong working relationships

• Collaborative team player combined with an ability to work independently

• Sound and practical business judgment

• Passion for making a difference, interested in our ability to have a social impact

• A front-row seat with a company that is changing the way multiple industries do business, thanks to a best-in-class product and exponential growth

• Access to cutting-edge tools and technologies, including a ChatGPT Plus subscription to support your work and enhance productivity

• A great and diverse team of professionals who are talented, fun, supportive, open, communicative and who you can learn from and share with

• Fun and challenging working environment with significant opportunities for career growth and development

• An international environment

• Attractive salary package including excellent pension, health insurance and life insurance

• Open and inclusive working environment including flexible hours and parent-friendly options