As a Insights Consultant (SUI Manager), you are part of the Set-Up & Implementation team under the Customer Services Department. This department consists of 3 functions: Set-Up & Implementation, Customer Success, and Account Management, all working together to deliver outstanding client experiences.

This role requires a mix of analytical thinking, project management, and client engagement skills to drive impact and ensure excellence at every stage of execution.

As a SUI Manager, your responsibilities include OWNING the streams of

1/ Set-up & framework development

• Define the project scope in collaboration with Sr. SUI Managers and the clients

• Support majority of framework development through research and data gathering to better understand the client’s context

• Own the briefing process, ensuring clear queries and source lists for client validation

• Conduct quality checks throughout the process, ensuring accuracy and completeness

• Oversee data metrics, ensuring data integrity from start to finish at the most granular level

• Analyze large datasets and derive actionable insights to support project execution

• Co-run client meetings, supporting discussions with relevant content and assets

2/Project activation & delivery

• Brainstorm and define potential solutions with Senior SUI Managers based on client briefs

• Lead the development of assets such as workshops, presentations, and deep dives

• Own project the management and delivery, ensuring high-quality execution and outcomes

Additionally, you will be SUPPORTING with

3/ Account management

• Contribute to account roadmaps and strategy discussions, providing insights during planning meetings. Align on feasibility, timelines, and priorities across different accounts.

• Gather and transmit client feedback to relevant stakeholders

• Support the content creation for sales meetings and project kick-offs

4/ Onboarding & socialization

• Participate in initial onboarding with the core team, ensuring a smooth handover to Customer Success Manager or Account Director

• Provide input on onboarding assets (manuals, weekly updates, feature communications), collaborating with marketing on final execution

• 3+ years of experience in strategic insight or data analysis across a range of industries, ideally within a strategic research agency, growth & innovation consultancy, or management consulting firm

• Strong data-driven mindset, with the ability to analyze complex data, extract meaningful insights, and translate them into actionable strategies

• Previous experience working in SaaS B2B environment is a plus

• Previous experience with fortune 500 brands is a plus

• Good level of experience with tools like MS Excel is mandatory

• Ability to manage multiple projects, ensuring quality and timely delivery

• An insatiable curiosity, open-minded and willing to learn –always on the lookout for new ideas and inspiration -a keen interest in wider culture, business and current affairs

• A creative problem-solver; able to think both analytically AND creatively, and bring a fresh perspective by connecting the dots in unexpected ways

• Interested in brands and businesses –how they connect with people, how they communicate, how they sell and how they can evolve

• Exceptional communication and interpersonal skills, with the ability to build strong relationships both internally and externally with clients. You will play a key role in shaping product development by gathering and incorporating valuable customer feedback

• 30 mins chat with Julie, Talent Acquisition Specialist

• 30 mins chat with the hiring manager

• A case study related to the role

What you’ll love about working at Descartes & Mauss

Flexible and hybrid work arrangements

• Work from home (or wherever you perform best) up to 3 days per week

• Join your colleagues in the office on Wednesdays & Thursdays at our WeWork space in Paris 9ème

• Access to WeWork offices worldwide

• Extended full remote periods during summer and the end of the year, allowing you to spend more time with loved ones

An international, diverse, and inclusive work environment

• 18+ nationalities represented (and growing!)

• A 50-50 gender balance, ensuring equal opportunities for all

• A welcoming culture that embraces new perspectives and backgrounds

• A workplace that prioritizes well-being and a strong team spirit

• Regular team-building activities, after-work drinks, and fun social events

• An international company offsite every year - our last one was in Tuscany in 2024!

Benefits and perks

• 50% of Navigo transportation costs reimbursed

• Swile card for meals, with a daily allowance of €16, 55% covered by us

• An extra day off on your birthday apart from 25 days off + RTTs  🎊

• Comprehensive mutuelle

Continuous learning and career growth:

• A culture that encourages professional and personal development

• Buddy program for all newcomers, ensuring a smooth integration with guidance from experienced team members

• Access to training resources and mentorship from experienced peers and managers

• 3 company-wide workshops per year, some featuring expert speakers!

D&M celebrates diversity and is committed to creating an inclusive environment for all employees. Studies show that women and people from underrepresented groups often hesitate to apply unless they meet all the criteria. If you’re excited about this role but don’t meet every single requirement, we encourage you to apply anyway. You might be just the person we need!