Report to:

 This role is within the Travel Business Line marketing team, directly reporting to Head of Marketing, Strategy and Product

 Group Head of Digital Services – Travel BL

 Responsibility

His/ her main responsibilities are the following:

• Business owner of Travel digital services applications

§  Act as Business Owner / Manager for Travel protection digital service applications (live on 9+ international markets)

§  Within agile methodology: ensure proper roadmap with clear prioritization and define complete business requirements for development teams

§  Drive platform upgrades on UX/UI and a consistent roadmap of features and manage stakeholders with focus on quality and customer centricity

§  Manage platform IT budgeting, roadmap definition and issue resolution

• B2B2C accounts onboarding and Design Lead

§  Lead the onboarding of key new accounts and new countries onto the digital platform, driving the design for needed customizations keeping the platform overall consistency

§  Bring expertise to strategic business partners on digitalization of service

§  Cooperate with IT, Ops and Onboarding teams to ensure the delivery on time and meeting partners expectations from a digital customer experience perspective

• Digital Strategy & Innovation

§  Lead Group-level Travel digital strategic projects and support Business transformation programs

§  Define Group vision and strategy on Travel digital services and lead with countries its delivery or scalability

§  Keep visibility on travel digital services, initiatives and capabilities within top Travel countries, with an impact on digital experience and make sure to leverage them amongst countries

§  Foster customer centricity within the company by tracking main trends and shift in customers behavior and evolutions in technical solutions

PROFILE

Qualifications:

Our ideal candidate will meet the following requirements:

• At least 8 years’ experience working in the insurance industry or in consultancy dealing with digital transformation projects, being part of the experience acquired in international environment

• Excellent educational background, preferably in the fields of business management and engineering

• Experience with main market digital solutions

• Digital product management experience

• Proficiency on digital technologies and trends

• Interest and passion for innovation, travel industry and disruptive technologies

• A good understanding of database fundamentals, Agile methodologies, Software and web development methodologies

• Excellent verbal and written communication skills in English

• Familiarity with UX design tools (eg. Figma)

• Project management skills, including the ability to manage multiple projects simultaneously

Soft skills:

• Strong leadership, teamwork and people management skills

• Solid organizational skills including attention to detail and multi-tasking

• Capacity to influence stakeholders using business acumen

• Solid verbal, written, presentation and interpersonal communication skills

• Experience in management of cross-cultural and remote teams

Position TO BE FILLED:

ASAP (Starting date Dec 1st)

HR - N+1/ peers