In the Travel Insurance and Assistance business, our Onboarding Support Manager plays a pivotal role in supporting the successful implementation of international travel partnerships. Your expertise will be essential in aligning with our strategic plan, ensuring the seamless delivery of our commercial objectives, and proactively managing project quality to meet stakeholder expectations and company standards.

Your responsibilities

As an Onboarding Support Manager, you will be instrumental in the pre-sales phase, including RFP support, tracking commercial opportunities across regions and countries, guiding our commercial teams through the solution design process, facilitating deal flow through sales quality/approval gates, and aligning on the best holistic solutions for our partners and prospects.

Therefore, you will also actively participate in the Travel governing body to review and assess new potential projects, focusing on their opportunities, impacts and cost analysis.

Once the contract is signed, you will take over the Quality Assurance of project implementation.

Your responsibilities will include:

· Supporting the Head of the Department: Manage solutioning and RFP activities, ensuring continuous improvement to industrialize the solutioning phase.

· Defining and Enriching the Travel Onboarding Quality Assurance Method: Secure and rationalize the Travel Onboarding approach across all EA regions, sharing best practices and ensuring implementation.

· Auditing Travel Onboarding Projects in within the EA regions: Executing Quality Assurance Methods, perform risk management to minimize onboarding project risks, propose and execute audit plans, follow up on action plans derived from audits.

· Creating and Maintaining Comprehensive Onboarding Project Documentation: Ensure all documentation standards are met.

A strong knowledge of our systems and processes, from partner booking paths to data exchange via API or asynchronous methods, will be essential.

Additionally, you will be involved in managing internal projects related to travel transformation and optimization.

We are seeking a dynamic and experienced professional with the following qualifications:

· Educational Background: BAC + 5

· Experience: at least 7 years of project management experience, including at least 5 years managing complex, international projects.

· Technical Agility: Experience with digital distribution solutions or insurance/service operations.

· Industry Experience: Background in the insurance or travel-related industry.

· Language Skills: Proficiency in English and French (native or near native).

· Communication Skills: Excellent written and verbal client-facing and internal communication skills.

· Organizational Skills: Strong attention to detail and multi-tasking abilities.

Preferred Qualifications:

· PMP / Agile certification

· LEAN (green or black belt)

· Proficiency in the Microsoft 365 ecosystem (Office, TEAMS, Forms, Flow, Dynamics) and Jira

1/ HR 

2/ N+1 

3/ Optional : technical test, N+2, culture fit