As an IT Support Technician, your main missions will be :

• Provide technical support to end-users, resolving hardware and software issues both on-site and remotely

• Maintain and administer operating systems, Microsoft Services

• Design implement and administer Active Directory Group Policies and company security policies

• Diagnose and troubleshoot technical problems, escalating complex issues to Engineers

• Manage OnBoarding, OutBoarding processes and licence management

• Install, configure and maintain IT systems, applications and peripherals

• Maintain documentation of support processes and solutions to recurring problems

• Ensure adherence to IT KPI

Technical skills :

• Minimum 2 years’ experience on a similar role with customer service, ticketing systems

• Proven experience in troubleshooting, hardware/software knowledge, networking basics

• Familiarity with remote support tools and documentation skills (Microsoft Administrator)

• Fluent in French

• Conversational skills in English

Personal skills :

• Your communication skills and empathy are recognised

• You have a sense of empathy and patience is a real plus for this role

• Optimisation of time management and focus on problem solving

• You know how to manage stress situations

• Customer-oriented approach

Nice to have :

• Build and automation tools

• Great understanding of quality and how to improve quality processes

• HR Call with our Recruiter

• Technical visio-call with our Tech Lead