As a Technician Support, your main missions will be :

• Provide technical support to end-users, resolving hardware and software issues both on-site and remotely

• Maintain and administer operating systems, Microsoft Services

• Design, implement and administer Active Directory Group Policies and Company Security Policies

• Diagnose and troubleshoot technical problems, escalating complex issues to Engineers

• Manage OnBoarding, OffBoarding processes and licence management

• Install, configure and maintain IT systems, applications and peripherals

• Maintain documentation of support processes and solutions to recurring problems

• Ensure adherence to IT KPI

Technical skills

• Minimum 2 years’ experience on a similar role with customer service, ticketing systems

• Proven experience in troubleshooting, hardware/software knowledge, networking basics

• Familiarity with remote support tools and documentation skills (Microsoft Administrator)

• Fluent in French and English

• Conversational skills in English

Personal skills

• Your communication skills and empathy are recognised

• You have a sense of empathy and patience is a real plus for this role

• Optimisation of time management and focus on problem solving

• You know how to manage stress situations

• Customer-oriented approach

Nice to have

• Build and automation tools

• Great understanding of quality and how to improve quality processes

1) HR Call with our Talent Acquisition Partner

2) Technical interview with our Software Engineer

3) Final interview with our Tech Lead