In a nutshell 

We are expanding our team and looking for a versatile, curious individual eager to take on a variety of challenges, including software development, configuration, customer support, and project management.

No day will be the same in this role! You’ll gain expertise across multiple areas, with the opportunity to specialize in the one that excites you most over time.

If you enjoy diversity in your work and love tackling new challenges every day, this position is perfect for you!

Your missions in details : 

For our in-house Data Entry product, you work closely with the project manager and engineering teams to setup, configure and test the application for our clients in the energy sector.

• Setup and configure the Data Entry application for the particular needs of our clients,

• Prepare and deliver training on the Data Entry application internally or to our clients,

• Analyze and process clients requests,

• Formulate the question that needs an answer,

• Identify new features needed in the product and present them to the Software engineering team

Customer support , you’ll be in charge of : 

• Handling incoming client requests and effectively escalating and monitoring them

• Identifying recurring or critical issues customers may encounter and liaising with the appropriate team or individual based on the area of concern (Software, DevOps, Data,…)

• Developing, compiling, and sharing Run reports (support, incident, health, etc.) with customers

• Tracking Customer Satisfaction KPIs and propose actions for KPIs improvement,

You like challenges and are looking for an experience in a dynamic company working in an innovative and demanding industrial context. You enjoy learning as much as doing, and desire to learn about data projects : 

What’s mandatory  : 

• Knowledge in programming (python) and data (SQL), ability to collect evidence and diagnose technical issues (execution logs, debug traces, …) ,  or strong desire to learn it

• Strong written and verbal communications skills (in both French & English) and the ability to interact with people at all levels.

• Highly organized, and can prioritize tasks efficiently in a goal-oriented manner while remaining flexible

• Understands Software Development Life Cycle.

• Inherent curiosity and a rapid learning ability in both business and technical competencies (Customer Success Management, SoftwareEngineering, DevOps, Data,…)

what’s appreciated : 

• previous experience with Jira Service Management or ServiceNow

Recruitment process

• HR call 

• Interview with operational team, aiming at testing your fit to the specific job,

• Interview with a Codir member to validate the application