Are you interested in human resources or compensation management? Or do you particularly wish to join a company with a very strong purpose?

If on top of that you are also looking for your first (or second) role in Customer Success, look no further.

As a Junior Customer Success Manager, your role will be to onboard and nurture the relationships with a portfolio of approximately 100 customers (primarily SMB), ensuring they achieve their strategic objectives through our platform.

We will help you get there, but we’re looking for someone who is passionate and a self-starter (because we have a high-autonomy environment).

Down the road, we’d love for you to learn to be a commercial customer success manager, measured by the health of your book of business, client success following onboarding, and the Net Revenue Retention rate. But we’ll get there together.

In more detail, you will be responsible for:

• Onboarding and training - you’ll run kick-off meetings to align on success objectives, assist with the technical setup of our platform, and conduct comprehensive training sessions to empower users with the skills they need for success.

• Data management - you’ll work hands on with our customers data, to make sure that our benchmark stays the best in the business (we’ll show you how).

• Product Support - you’ll help run our in-app chat to give support to customers.

• Customer Advocacy and Feedback Loop - you’ll act as the voice of the customer within Figures, bringing valuable insights to our Product and Tech teams. Simultaneously, represent our values and decisions to clients, ensuring a two-way communication channel.

• Adoption and Account Health - you’ll monitor client usage and intervene proactively to promote full adoption of our solutions. You’ll be responsible for maintaining the overall health of your accounts, ensuring high levels of engagement and satisfaction.

• Experience:

  • At least 2 years overall experience, with some customer facing experience or HR experience (People Ops or compensation) a strong plus

  • Startup experience preferred: from Seed to Series B - used to the fast-moving and fast-changing environment. You could demonstrate this in another way though

  • Project management experience of some kind, we are open-minded

• Skills:

  • Excellent people skills and communication

  • Data literacy and analytical ability

  • Adaptability and strategic mindset

  • You get things done

  • [Nice to have] some CRM skills

• Excellent communication and near-native level in French (C2 level). Business fluent in English (C1 level).

• Alignment with our values: you have a strong sense of ownership, you are pragmatic & you are at ease to give and receive feedback (while not taking yourself too seriously!).

• You are based in France

• You are comfortable working remotely. And have experience doing so.

• Initial conversation following application

• Case study, testing data handling skills and soft-skills

• Culture conversations