We are seeking a skilled IT Engineer (Jamf Specialist), who will support the company's growth by streamlining and scaling our automated asset preparation processes. Reporting to our IT Manager, you will contribute to critical IT projects while ensuring smooth device management, efficient IT operations, and exceptional user support. This role is key to enabling a seamless IT experience for employees across the organisation, as well as optimizing workflows for scalability.

Your role and responsibilities

• You will manage and optimize Jamf processes to streamline device provisioning, updates, and maintenance.
• Automate IT asset preparation for computers and smartphones, ensuring scalability and efficiency.
• Manage device lifecycles, from onboarding to decommissioning.
• Provide Level 2 technical support, resolving escalated tickets efficiently and ensuring high customer satisfaction while communicating technical solutions and processes clearly to team members and end users.
• Lead or contribute to IT projects focused on automation, scaling, and improving internal processes.
• Collaborate with cross-functional teams to identify and address IT infrastructure needs.
• Write and maintain technical documentation, including guides for automation workflows and device preparation.
• Track and analyse metrics like CSAT scores and time efficiency in device preparation.

Requirements

Background and Experiences

• 5 to 6 years in IT operations, with a focus on automation and asset management.
• Proven experience as a Jamf administrator or engineer, with strong expertise on Jamf and Apple eco-system.
• Familiarity with tools like Okta, Reftab, Google Workspace, and Jira/Confluence.
• Experience in IT project management, particularly in scaling IT operations for a growing organisation.

Skills and personality

• Curious and autonomous
• Strong technical problem-solving skills with a proactive mindset.
• Professional proficiency in English is mandatory, another language is a plus
• Excellent written and verbal communication and interpersonal skills, with the ability to engage effectively with clients and internal stakeholders.

Benefits

> International environment (English is the main language)

> 50% of transportation costs & a sustainable mobility agreement

> Swile lunch voucher (€9.25 per day, 60% covered)

> 100% Alan Blue covered for you and your children

> Gymlib contribution to gym membership

> Top of the range equipment, Macbook, keyboard, laptop stand, 4K monitor & headphones

> Team events and offsites

> Coming soon, international mobility & lot of other cool benefits!

Recruitment Process

Are you interested in this job but feel you haven't ticked all the boxes? Don't hesitate to apply and tell us in the cover letter section why we should meet!

Here's what you can expect if you apply

1. HR Interview (30')
2. Technical Assessment (90')
3. Technical Interview + Informal chat at the office (60')
4. Culture Interview (45')
   
   

On the agenda, discussions rather than trick questions! These moments of exchange will allow you to understand how Flowdesk works and its values. But they are also (and above all) an opportunity for you to present your career path and your expectations for your next job!