Responsibilities:Help to achieve annual and monthly targets which communicate by the Boutique Manager with the Group Commercial policy and imageEnsure the boutique reaches the target mix per product department and responsible for the sales of owned product departmentAnalyze the sales data and provide constructive suggestions for improvement of salesEnsure that the group procedures are properly respected and take all necessary action to avoid discrepancy or stock lossWork with operation team to perform regular stock take and be able to explain the discrepancy or irregularities to Boutique ManagerEnsure store procedures are properly followed and smoothly operate by teamHandle all customer complaints and difficult situationEnsure the team to provide professional service to customers and coaching individual staff where necessary to enhance staff skillRequirements:Tertiary education or aboveSolid experience in luxury retail industry with at least 4 years of supervisory or leadership experienceGreat presentation, communication and interpersonal skillsStrong analytical mindset and ability to provide effective solutionKnowledge of shop operations such as stock organization, cash and credit card handling, stock count measuresCurious individual with good problem-solving skills and eager to seek for challengesGood Leadership skills and encourage teamworkFluent in Cantonese and Mandarin, Good in English"A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 23 200 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in nearly 300 stores around the world"