Major Responsibilities:Sales and ServiceLead a sales team, define the sales strategy and achieve the team sales target, enable each team member to achieve their individual sales targetEnsure a high standard of customer service and experienceLead team to build and maintain relationship with clients and develop VIPs, recruit new customersOperationBe present in the selling floor as shift leader to oversee daily store operation. Assist team whenever required in the selling process or in any other operationEnsure the store operation standard of his/her perimeter: stock management, after service, maintenance, CRMMonitor stock situation and ensure the operation standard of own perimeter to support sales & serviceProductIn charge of several métiers/product categories in terms of sales, visual merchandising, inventory control, training, etc.Be responsible for market updates and give buying advises to store managerPeople development and team managementManage and coach the team: set objectives and assess performance, observe team on the floor and provide ongoing feedback and coaching based on their needsMotivate team member with individual recognition via sales results, métier management, customer relationship managementMotivate teams, create a sense of team spirit, discipline and mutual respect, as well as dedication and loyalty to the company, recognize individual and team effortsEnsure teams receive proper training regularly to develop customer service, product knowledge, selling skills and other skills for personal developmentRequirements & Capabilities:Tertiary educated with at least 3 years of relevant management experience in high-end fashion, luxury industry or in similar capacityStrong business sales sense with solid analytical skillsAbility to lead and drive performance and customer serviceGood customer relationship management skillsExcellent spoken and written English and Chinese. French is a plusMust be a good team player, pleasant, service oriented and self motivatedStrong leadership, interpersonal and communication skillsHands on computer knowledge of MS officeAs a responsible employer, we are committed to ethics, diversity, and inclusion. Join the Hermès human adventure!