Are you located in California?
Do you have excellent writing skills and a passion for helping others?
Do you possess strong problem-solving skills and empathetic demeanor?
Are you looking for a part-time work-from-home (WFH) position?

If so, we may have the perfect opportunity for you!
Our company is currently seeking a customer service representative to join our team.
The ideal candidate will excel in written communication, as 95% of your time will focus on email support and 5% focus on outbound calls.
As a customer service representative, you will be responsible for responding to customer inquiries from around the world and find solutions to their issues.

This role is a remote-based position with 25 working hours per week. You must be located in California, and be available to work the following schedule: 
Tuesday to Saturday from 5pm - 10pm PST

Required Qualifications:

• Excellent communication skills, verbal and written

• Skills in Microsoft Office

• Strong organizational and interpersonal skills

• Must be able to deal effectively with confrontational situations

• Detail oriented

• Understand and follow work rules and procedures

• Preferred experience

• Love teamwork and international environments

• Love helping people and making them happy

• Are an expert at listening and communicating

• Are adaptable and enjoy working in a fast-paced environment

• Are accurate, organized and reliable

• Have the ability to take initiatives

• Are an avid learner and like sharing your knowledge

• Prior experience in customer service

• Knowledge of a second language (Spanish, German, Italian or French) is highly desirable

• Experience with support/CRM tools, such as Zendesk

  HomeExchange and its team oppose any form of discrimination; we are committed to promoting diversity and inclusion, by cultivating a respectful and welcoming work environment, where everyone can find their place, express their talents and build their professional career. Each application will be studied carefully; Don’t hesitate, apply!

Benefits:
20 days Paid time off
5 paid sick days 
Domestic and international seminars
Free membership to our program