Principal Customer Success Manager - Strategic Accounts - DACH Market

The Strategic Accounts team at HubSpot sits at the highest-touch end of the Customer Success organization. This team works with our highest paying customers to help them see extraordinary growth through education, business consulting and delight.

As a Customer Success Manager (CSM) on the Strategic Accounts team, you will be responsible for working with HubSpot customers on a range of projects to deliver high-value marketing, sales and services strategy solutions. You’ll work with a wide variety of businesses, working to learn how their teams function and the challenges they face, and help set them up for long-term growth.

This role is open in office, hybrid or remote from Germany ,Ireland, United Kingdom, Belgium, Spain, France or The Netherlands

In this role, you'll get to:

• Deliver as needed service to our customers in our Enterprise segment with the goal of retention and growth
• Use creative problem solving to help customers reach their business goals and maximize the value they are getting from HubSpot
• Consult on customers’ marketing, sales, and services processes to help deliver tangible, positive results to our customers’ efforts and drive product adoption
• Build deep relationships that turn your customers into power users and evangelists of HubSpot.
• Serve as an internal advocate for your segment, representing their challenges to the HubSpot leadership & executive teams.
• Travel onsite to deliver strategic consulting engagements, as needed
• Demonstrate a sustained, significant, and quantifiable impact on the business in the areas of program development and/or people development.

We are looking for people who have:

• A personal investment in helping customers succeed
• Experience working with large organizations (200+ employees)
• Fluency in German and English
• A proven track record of measurably impacting your customers’ results with HubSpot
• Experience with creative problem solving and change management
• Experience with cross-team customer advocacy
• An ability to autonomously detect and remediate risk, and hold yourself accountable and responsible for your book of business.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us using this form. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.

Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.

India Applicants: link to HubSpot India's equal opportunity policy here.

About HubSpot

HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.

You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.

Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees across the globe work remotely and in HubSpot offices. Visit our careers website to learn more about the culture and opportunities at HubSpot.

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