You will join our Customer Service team to maintain the quality of service we deliver to our customers while increasing significantly our activity.

As a Customer Support Specialist, your responsibilities will include:

● Assisting clients throughout the online subscription process.

● Managing inquiries through various communication channels (calls, chats, emails).

● Processing policy enrollments, amendments, and cancellation.

● Ensuring thorough follow-up on client files until complete resolution of requests.

● Collaborating closely with other teams to maintain an optimal client experience.

● Suggest and implement process improvements.

● Experience in a customer-interaction role, preferably in the tech or insurance sector.

● French and English fluent required.

● Competent in using digital tools like Zendesk (our customer support tool).

● Customer empathy and communication skills to connect with clients across different cultures.

● Demonstrate rigor, precision and autonomy.

● Take initiative and be proactive.

Our hiring process typically takes 10-15 days from initial application to final decision.

● Screening with Antoine our Chief of Staff

● Meeting with Stéphane our CEO

● Interview and discussion about the role with Karine our more experienced CSS