Job description
What you will do
We are seeking a motivated and enthusiastic Junior Customer Success Manager to join our team. The ideal candidate will have a passion for technology and retail, excellent communication skills, and a proactive attitude. As a Junior CSM, you will play a crucial role in ensuring our clients’ success by providing exceptional support and fostering strong relationships.

NO SPONSORSHIP FOR A VISA, YOU MUST ALREADY HAVE THE AUTHORIZATION TO WORK IN THE USA

Responsibilities and Duties

• Assist in onboarding new clients, ensuring they are effectively integrated into the IWD platform.

• Provide ongoing support to clients, addressing inquiries and resolving issues in a timely manner.

• Monitor client usage and engagement, identifying opportunities to enhance their experience and value from our software.

• Conduct regular check-ins with clients to review their progress, gather feedback, and address any concerns.

• Collaborate with the Sales, Product, Studio and Support teams to ensure a seamless client experience.

• Assist in creating and delivering training materials, webinars, and other resources to help clients maximize their use of our platform.

• Maintain accurate and up-to-date client records in our CRM system.

• Contribute to the development and implementation of customer success strategies and best practices.

Preferred experience
What we are looking for

• Bachelor’s degree in Business, Marketing, Communications, or a related field.

• 1-2 years of experience in a customer-facing role, preferably in a SaaS or technology company.

• Strong communication and interpersonal skills.

• Ability to manage multiple projects and priorities in a fast-paced environment.

• Proficiency in using CRM software and other customer success tools.

• Problem-solving mindset with a proactive approach to client issues.

• Eagerness to learn and grow within the customer success field.

Cover Letter + Resume