Job description
What you will do
We are seeking a motivated and enthusiastic Junior Customer Success Manager to join our team. The ideal candidate will have a passion for technology and retail, excellent communication skills, and a proactive attitude. As a Junior CSM, you will play a crucial role in ensuring our clients’ success by providing exceptional support and fostering strong relationships.
NO SPONSORSHIP FOR A VISA, YOU MUST ALREADY HAVE THE AUTHORIZATION TO WORK IN THE USA
Responsibilities and Duties
Assist in onboarding new clients, ensuring they are effectively integrated into the IWD platform.
Provide ongoing support to clients, addressing inquiries and resolving issues in a timely manner.
Monitor client usage and engagement, identifying opportunities to enhance their experience and value from our software.
Conduct regular check-ins with clients to review their progress, gather feedback, and address any concerns.
Collaborate with the Sales, Product, Studio and Support teams to ensure a seamless client experience.
Assist in creating and delivering training materials, webinars, and other resources to help clients maximize their use of our platform.
Maintain accurate and up-to-date client records in our CRM system.
Contribute to the development and implementation of customer success strategies and best practices.
Preferred experience
What we are looking for
Bachelor’s degree in Business, Marketing, Communications, or a related field.
1-2 years of experience in a customer-facing role, preferably in a SaaS or technology company.
Strong communication and interpersonal skills.
Ability to manage multiple projects and priorities in a fast-paced environment.
Proficiency in using CRM software and other customer success tools.
Problem-solving mindset with a proactive approach to client issues.
Eagerness to learn and grow within the customer success field.
Cover Letter + Resume