What is the focus of the role?

• Leadership in Delivery Management: Lead and oversee the entire delivery process for JUST’s one-click checkout solution, ensuring timely and successful integration for e-merchants.

• Operational Excellence: Streamline and optimize operational processes to enhance efficiency, scalability, and quality in delivering JUST’s services to clients.

• Client Satisfaction: Prioritize exceptional client experiences during the onboarding and delivery phases, maintaining high satisfaction rates and minimizing churn.

• Cross-Functional Collaboration: Coordinate effectively with internal teams (sales, product, customer success) to ensure alignment and seamless communication throughout the client journey.

• Team Development: Build and mentor a high-performing delivery team capable of managing multiple complex integrations simultaneously, fostering a culture of excellence and accountability.

• Performance Metrics: Establish and track key performance indicators (KPIs) to measure the success of the delivery function, continuously identifying areas for improvement.

• Scalable Processes: Develop scalable best practices for delivery and onboarding that can adapt as the company grows and the client base expands.

Join us as the Head of Delivery and play a pivotal role in ensuring our clients have a smooth, efficient, and successful integration experience with JUST!

About you

• Strategic Visionary: You approach your role with a strategic mindset, always aligning operational goals with the broader objectives of JUST. You understand the importance of scaling processes that not only meet immediate needs but also prepare the organization for future growth.

• Client-Centric Mindset: You prioritize the client experience, ensuring that every integration is handled with care and precision. You believe in building strong relationships with clients, fostering trust, and ensuring their needs are met throughout the delivery process.

• Process Optimizer: You have a keen eye for identifying inefficiencies and are committed to continuous improvement. Your experience in streamlining operations means you can implement best practices that enhance productivity and drive client satisfaction.

• Collaborative Leader: You thrive in cross-functional environments and excel in fostering collaboration between teams. You recognize that successful delivery requires seamless communication between sales, product, and customer success, and you actively facilitate this alignment.

• Mentor and Coach: You are passionate about developing your team, investing time in mentoring and empowering them to reach their full potential. You understand that a strong delivery team is the backbone of exceptional client service.

• Data-Driven Decision Maker: You leverage data and performance metrics to guide your decisions and strategies. By analyzing key performance indicators, you continuously refine processes to ensure successful client outcomes and operational efficiency.

• You master Power BI, hubspot, Amplitude, or any other tool necessary.

• Bachelor’s degree in Business, Computer Science, Engineering, or a related field

• 5+ years of experience in delivery management, project management, or technical implementation in a tech company or startup

• Strong understanding of API integrations, technical implementations, and cloud-based solutions

If you’re ready to lead a dynamic team and drive excellence in delivery at JUST, we want to hear from you!

What’s the process like:

• The Screening Interview: 30-minute video call usually with our Chief of Staff to better understand where you at right now, how you project yourself in the future, and how it all relates to JUST’s path. ****It’s also during this first step that we talk about your salary expectations.

• The Who interview: A 45 minutes to 1 hour interview with members of the team related to he job you’d be applying for, to learn more about you as a person, your motivations, and your past experiences. Our goal is to understand who is applying to JUST.

• The Focused interview : Our Focused Interview is your chance to showcase how well your skills, experience, and values align with the role. This interview takes a deeper dive into the specific outcomes and competencies we’re looking for, going beyond a traditional job description. You’ll meet with team members who want to understand (i) your technical and (ii) behavioral skills, as well as (iii) how you align with our company culture. It’s designed to ensure that both you and the position are the perfect fit for one another. Think of it as the final step in making sure this opportunity is the right one for you, and a chance to highlight what makes you the best choice.

• Founder call: 30-minute discussion with one of JUST’s founders around vision, mission, and culture.

• Reference calls: Once we reach the founder call, we’ll get back to you asking for a couple of contacts to serve as references for JUST.

We’ll get back to you as quick as we can after each steps. Our process usually last over 2 Weeks.

💌 How long until you get back to me?

Once we receive your application, we’ll review it and get back to you within 3 working days.

After your initial call with our Talent Manager and at each step of the interview process, you’ll receive feedback via email within 1 working day.

If you don’t hear from us in time, feel free to nudge us with an email (we all miss a deadline now and then 😉)!