To support our international business and our exponential growth, we are seeking a Collection Specialist & Sales Admin to join the Finance team and support our Europe and Singapore’s sales flow.

This role would report to the VP Finance based in France.

This role will work with the sales admin and cash collection specialist. The role entails:

Customers

In charge of the customer Sales Administration:

• Issuing sales transaction invoices
• Verifying orders, including customers' personal information and payment details
• Contacting customers by phone or email to answer queries and obtain missing information
• Maintaining and updating sales and customer records
• Supporting the sales department with other administrative tasks, if requested (company name / invoicing contact / reminder contact / payment term, etc.)

Be the contact internally and externally (clients) for any request / litigation

Accounting follow-up of customers and sales: recording of sales invoices, lettering of accounts receivables and in charge of the closing of sales follow-ups with the customer trial Balance

Order to cash process

• Ensuring that the order to cash process is respected: validation of Purchase orders (IO) and signature before closing any opportunity
• Help Sales team with Sales Admin task
• Be a driving force behind the continuous improvement of all the OtoC process
• Verification that all Europe and Singapore customer data is complete
• In charge of the invoicing of the services sold and ensure the compliance vs the purchase orders (IO)
• Keeping track of sales, as well as their accounting and transmission to accounting firms

Collection

• Keep track of collections with target collection / qualification of overdue and updating of action plan & level of reminder
• In charge of cash collection follow up with the cash collection specialist
• Ensure compliance with the collection process in place
• Handle customer disputes by ensuring that all stakeholders (internal / external) are moving in the same direction
• DSO calculation and reporting

Qualifications

• Bachelor's degree in business administration, accounting, finance, or related field preferred
• 1 year of credit and collections experience
• Good communication skills
• Strong analytical and problem-solving skills
• Good planning and organizational skills to balance and prioritize work
• English is a must / French is a plus
• Netsuite knowledge is a plus