In less than a decade, ManoMano has become a key player in the home improvement and renovation sector.

Founded in France in 2013 by two French DIY enthusiasts amazed at the lack of digitalization in the market, ManoMano is now present in 6 European countries (France, Belgium, Spain, Italy, Germany, UK), federates over 5,000 sellers and now offers the widest range of DIY and gardening products online (+19 million products references).

Motivated by the prospect of improving the living environment of their customers and convinced of the importance of the home market for sustainable consumption habits, the ManoMano teams want to help write a new page in their industry, which is struggling to reform itself. ManoMano brings to a highly technical world the power of its sector expertise, combined with that of data and digital in all its dimensions, to offer our customers easy access to innovative advice, products and services 100% online.

The ambition of the Founders and, above all, of Manas & Manos? To accompany this sector transformation with a strong culture of boldness, in an ingenious and frugal organization that places people and teams at the heart of the company's development.

The Internship

As part of the CSS Applications Team, you will:

• be involved in all our perimeters, from incident handling to project management.

• get introduced to our omnichannel ecosystem (emails, chat, phone, social networks),

• ensure the business continuity by upskilling on our tools and providing L1 support to operations: pre-sales, after-sales and seller support.

• Actively participating in transverse and fundamental topics for the next Omnichannel eXperience of ManoMano CSS.

• be in contact with external partners (editors, integrators) and internal peers (tech, product, data teams) in coordinating, continuously improving our solutions and launching new projects,

• Work on high impact, ROI based and data-driven AI initiatives to empower our tools and users.

• Share your knowledge and document it,

• Work with your teammates on shared projects..
  
  

Your main responsibilities will include:

Support/Run:

- Provide support to end-users by skilling up on our main tools (Zendesk, Diabolocom, iadvize, ZohoCRM+, Alcméon + internal tools)

- Participate to new projects, tests on implementations

- Select, test and apply patches/upgrades/new versions together with key users

Optimisation/Efficiency:

- Assist our Application Program Managers in running our customer tools such as Zendesk, Diabolocom, iadvize, ZohoCRM+, Alcméon

- implement identified improvements for better productivity (AI based projects)

- assist the team in revamping one of our central tools

- Coordinate the implementation/migration projects with all the internal departments involved (IT,product, Legal, BI, Operations, Finance…) and the editors, acting as a business advocate.

- Work closely with our data ops team in order to ensure a smooth data integration/structuration and get a nice data model for KPI handling and caring.

- Work closely with the Product (and tech teams) to define improvement opportunities, needs and releases to be developed, tested and implemented

- Translate the operational/business needs into functional specifications

Requirements/ profile:

Must haves:

• Teamplayer with great team spirit,

• Good communication skills,

• Caring for others.

• Autonomous, creative and adaptable (desire to work in a fast growing environment / Start-up)

• Humble and curious, with a big appetite to learn, discover and experiment.

• Doer profile - not afraid to DO, participate and help others / you are not afraid to take initiatives and offer new solutions. “Hands-on”

• Excellent digital culture, product management approach and Data Driven on decisions.

• Fluent in English, French mandatory

Very Nice to have

• Technical skills: API calls and support softwares

• Programming skills in various languages including: python, Java, or cloud-based scripting languages like Google Apps Script,