Process Owner - Strategic Portfolio Management (SPM)

Unleash Your Potential at L’Oréal’s Beauty Tech!

Present in 150 countries across five continents and with €42 billion consolidated sales, L’Oréal is the global industry leader. With 37 global beauty brands across four divisions, L’Oréal offers beauty for each covering all beauty categories and catering to all beauty desires.

Beauty Tech is changing the game and leading the shift towards new consumer realities and a digital disruption. Championing Beauty Tech, we invent the beauty of the future while becoming the company of the future. Today, L’Oréal includes more than 2,000 tech positions and is constantly growing.

Beauty Tech equips the Group with the key assets it needs to conquer this new world, where Tech has become strategic. With this ambition, L’Oréal continues to recruit diverse, innovative, skilled and passionate minds in different tech domains.

YOUR FUTURE TEAM

At L’Oréal, CIO Office & Transformation is endorsing various missions and responsibilities across IT Organizations. We aim to augment the CIOs capabilities to deliver Business Value in a consistent and transparent way. In other words, our role is to provide CIOs with a “right hand” to drive Strategy, Governance, IT Operating Model and IT Performance Management while monitoring Transformation & New ways of working, Portfolio management, Core IT processes digitalization, IT Marketing, Workforce planning…

We operate as One Team in a very consistent and effective collaboration mode, engaging with the worldwide community of 2,000 Tech people.

Today, we’re looking for a Process Owner of the Strategic Portfolio Management (SPM) Product to join our growing CIO Office & Transformation team, a team of more than 70 talented people across the world committed to the right execution of the Beauty Tech Strategy.

What a day in the life of the CIO Office & Transformation team looks like:

L’Oréal has launched an IT Transformation Program to support the Beauty Tech ambition.

As part of it, one stream is dedicated to standardize & harmonize the Core IT processes across the Group.

Most of these processes are digitized into the ServiceNow platform, the biggest L’Oréal platform, used by more than 10,000 daily Business & IT users.

Strategic Portfolio Management (previously ITBM - IT Business Management) is one of the 4 products of the ServiceNow Platform, beside IT Service Management (ITSM), Application Portfolio Management (APM) and Risk, Compliance and Security Operation (RCSO)

SPM key objective is to standardize, harmonize and digitize all the Plan & Build processes from the idea to Solution delivery. It includes IDEA management, DEMAND management, Project, Program & Portfolio Management, DEFECT management, RESOURCE Management, AGILE & PRODUCT management, RELEASE management.

As the SPM Process Owner, you will be in charge for the standardization, digitalization and the adoption of the SPM product.

You will be the global referent for any topics related to SPM product, including:

SPM strategy and roadmap:

• Set a clear SPM Product long term vision aligned with Beauty Tech ambitions
• Define & update Product Roadmap with EPICS & Features to be delivered

SPM delivery and feedback loop:

• Standardize & harmonize processes in alignment with relevant stakeholders
• Identify opportunity for simplification/improvements of processes and tools by using the feedback loop
• Digitize processes & assets in collaboration with ServiceNow Center of Excellence (CoE): design target solution, testing, support implementation
• Deliver and improve PowerBI dashboards to provide analytics to both Business and IT users
• Animate a community of Champions spread across all our IT Organizations

SPM adoption:

• Provide trainings & materials to support change across all organizations & Foster user onboarding

Use metrics to monitor adoption and Report progress to IT Worldwide Management Committee

THIS IS WHAT YOU WILL NEED TO SUCCEED!

Above all, we are looking for people who are curious, collaborative, entrepreneurial, strategic thinkers and who value innovation & team spirit. Sounds like a good fit? Apply now!

You’ll stand out if:

• You have a previous experience as a Product Owner of at least 5 years or worked in an agile environment. You are comfortable with working closely with cross-functional teams in a product mindset
• You are proficient with ServiceNow and PowerBI as they are our core solutions
• You demonstrate an ability to collect, synthesize and challenge business needs leveraging Design thinking and data driven approach (Users insights analysis…)
• You master process design, process documentation and technical specifications
• You demonstrate ability to define a mid-term roadmap (6-12 months) while redefining priorities
• You know how to create, operate and customize a change management strategy adapted for strategic and operational stakeholders

You have excellent communication and collaboration skills, with the ability to effectively communicate in English (we work in an international context) to both technical and non-technical stakeholders

LET US GIVE YOU 6 OTHER REASONS TO JOIN US!

Joining L’Oréal means joining a company that:

1. Invests in Tech and positions its Tech teams at the heart of its digital transformation strategy.
2. Allows its employees to have a real impact, to test their ideas, to innovate and to build our future.
3. Offers a Hybrid Work Policy: 3 Days in Office, 2 Days Work from Home
4. Gives you access to a VIP staff shop offering our products at a preferential rate, a company restaurant & gym, 60% reimbursement of transportation subscription, a work council that provides many employee discounts (s ocial & cultural activities, holiday vouchers etc.) and much more!
5. Provides a powerful and innovative HR policy : dynamic mobility policy, significant investment in employee training, regular re-evaluation of remuneration, numerous innovative HR measures: Time Savings Account, paternity leave, Citizen Day, etc.
6. Delivers a n Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and we do not discriminate in recruitment, hiring, training, promotion, or other employment practices. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.

GOOD TO KNOW: THE RECRUITMENT PROCESS

1. Interview with HR
2. Interview with the hiring manager
3. Interview with the business leader

We will be delighted to exchange with you!

Want to learn more about L’Oréal Beauty Tech? C lick here.