For over acentury, L’Oréal has been dedicated to “Creating beauty that moves theworld”. Today we are the #1 world leader in the sector with consolidatedsales of several billion Euros. Our team across the globe solve complexchallenges while remaining committed to making the world a more inclusive andbetter place for our people and planet.

The Senior Manager, Omnichannel Customer Supply Chain leads the development and execution of a global omnichannel customer supply chain strategy for L’Oréal Luxe, focusing on building strong B2B partnerships, optimizing the order-to-delivery process, and championing customer-centricity and sustainability. This involves close collaboration with Commerce, Global Operations Multi-Division, and Affiliate teams to ensure seamless product flow, optimal availability, and maximized customer satisfaction across all online and offline touchpoints.

Key Responsibilities:

• Championing Customer-Centricity: Lead the implementation of L’Oréal’s Customer First Program within the Luxury division. This includes integrating customer satisfaction metrics into daily operations, prioritizing initiatives that enhance customer experience and loyalty, and driving continuous improvement based on customer feedback. A key initial focus will be expanding the existing European customer satisfaction survey to all regions, enabling rigorous measurement and monitoring of customer satisfaction globally.
• Shaping Omnichannel Strategy & Strategic Partnerships: Develop and execute global omnichannel supply chain strategies, cultivating strong collaborative relationships with key B2B customers and retailers through Joint Supply Chain Plans. This includes expanding data-sharing and partnerships to capture key metrics for enhanced SC performance and responsiveness. Ensure alignment between global and local strategies, fostering a customer-centric approach across all regions. Directly manage the supply chain relationship with one of the division’s top strategic customers at the regional/global level.
• Optimizing the Order-to-Delivery Process: Streamline the end-to-end order-to-delivery process to enhance product availability (OSA, ISA, OLA), maximize service levels, and reduce lead times while driving cost efficiencies. Ensure processes are tailored to local market needs while maintaining global consistency and best practices.
• Facilitating Collaboration and Knowledge Sharing: Foster effective collaboration with Commerce, Global Operations Multi-Division, and Affiliate teams to align omnichannel supply chain strategies with overarching business objectives. Facilitate communication and best practice sharing across regions to ensure a unified approach to customer satisfaction and operational efficiency.
• Driving Transformation and Sustainability: Oversee the transition of ongoing transformation projects into sustainable operational solutions. Champion sustainability initiatives to reduce the environmental impact of the supply chain, aligning with L’Oréal’s broader sustainability goals (No Waste and L4TF).
• Managing Performance and Driving Continuous Improvement: Monitor key performance indicators (KPIs) related to order fulfillment, delivery performance, and customer satisfaction. Implement continuous improvement initiatives to maximize product availability (OSA, ISA, OLA), reduce costs, and maintain high service levels, with a strong emphasis on customer satisfaction as a core driver of success.

• Deep knowledge of order-to-delivery processes and customer-centric supply chain strategies.
• Expertise in managing complex, global supply chains with a focus on joint business planning and long-term strategic partnerships with key B2B customers.
• Strong leadership and collaboration skills, particularly in engaging and influencing teams across regions and functions.
• Experience in driving sustainability initiatives within a global supply chain context.