Company Description

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction. 

Job Description

Are you passionate about the automotive industry and enjoy providing the best solutions for customers?

Do you excel in delivering exceptional customer solutions?

Would you like to be part of an existing journey within a renowned automotive company?

Then we might be looking for you!

The purpose of this role is to support and escalate regarding insurance claims into our client’s specific department in order to assure cost recovery.

Tasks contain:

• Gathering information from workshop and client;
• Assessing insurance claims submitted to policyholders;
• Verifying the accuracy of claim details, including personal information, policy coverage and claim amounts;
• Managing invoices received from authorized repair partners;
• Ensuring invoices are accurate and approve payments to the claims system;
• Investigating the circumstances of the claim, such as accidents, damages or medical reports;
• Gathering evidence and identifying any potential misrepresentation;
• Dialogue with the insurance company;
• Informing and negotiating with workshops;
• Processing policy applications to workshops;
• Documenting all decisions and transactions;
• Staying updated on industry regulations, company policies and best practice.

We would love to welcome a new colleague with excellent negotiation and problem-solving skills and a good understanding of the repair process. Our ideal candidate has:

• At least 3 years of experience in the insurance sector;
• Previous automotive insurance experience and/or workshop insurance admin/repair cases experience;
• Understanding of the technical repair on high level;
• A good understanding of insurance principles and settlements, MOD, MTPL,
  

  and Insurance Claim Flow;

• Experience in handling motor claims, insurance escalations and corner cases;
• Commercial judgement required to process technical/complex insurance claims;
• Experience in dealing with liability negotiations;
• Experience in helping resolve disputes between customers and insurance company;
• Critical thinking;
• Confidence in handling potential uncertainty;
• Results orientation;
• Ability to handle multiple tasks, think and plan ahead and build in contingencies;
• Ability to understand complex information and assess requirements;
• High level of computer literacy, especially MS Office;
• Language skills: Italian and English, German is a plus.

Additional Information

Working pattern:

• Location: Milan, client office
• Full time: 40 hours per week

What we offer:

We offer professional growth first. The compensation package will be discussed during the interview and related to the actual experience and skills gained.

You can learn more about MSX International on our website: www.msxi.com

About MSX:

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Diagnostics & Repair Enhancement
• Warranty and Repair Efficiency
• Technical Information
• Learning Solutions
• Sales Performance

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market. To learn more about MSXI, please visit

https://careers.msxi.com.

Have a look at the information on data processing and make sure you give consent to data processing for the purpose of the recruitment’s process, according to the General Data Protection Regulation 679/2016 (GDPR).

MSX International is a company that guarantees equal opportunities and is positively committed to building a truly diverse workforce. This announcement is addressed to both sexes, according to the laws 903/77 and 125/91, and to people of all ages and all nationalities, according to the legislative decrees 215/03 and 216/03.

Only selected candidates will receive a direct response.

The MSXI Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSXI Mission

To harness our expertise in mobility, the creativity of our global teams,

and the power of technology, to craft tailored and innovative solutions

The MSXI Vision

To enhance every journey in the world of mobility

MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.