Company Description

MSX is a business services provider in the field of Business Process Outsourcing, providing technology-enabled services to the Automotive sector. With 5,000 industry experts in 80 countries, we seek the best strategic solutions to help and develop car manufacturers, importers and dealer networks within a rapidly evolving industry.

Our goal is to support our customers by improving processes, increasing sales, reducing costs and keeping clients satisfied.

Do you want to be part of a motivated, successful team of specialists who make this possible?

Job Description

Technical Support Team will be responsible for delivering a high quality service to the client. A personalized and caring trouble free interaction by knowledgeable and professional people, capable to adapt their mission to the specific case of the person they are in contact with.

The aim is to support the Aftersales Network in repairing the vehicles in the most professional, accurate and efficient way.

Duties and Responsibilities:

• Provide remote technical support to the Aftersales Network and Field Service Engineer Team, in case of difficult repairs or diagnosis for legacy and new models
• Manage the internal process of escalation
• Providing insights and suggestion to the Field Service Engineer Team on how to solve a case, researching similar cases within internal systems and data base
• Supporting the Customer Care Call Centre daily operations, sharing with them the most updated findings, best practices and FAQ on the most common topics
• Creating ad hoc reporting based on the data provided by the Technical Support Ticketing System, AISC system, Warranty System or any other system involved in the processes
• Identify emerging repairing trends or quality issues as result of reports analysis

Required Skills and Qualifications:

This is a fantastic opportunity if you are an experienced automotive technical engineer, who has a passion for cars and delivering exceptional customer experience.

This role is made for you if you…

• are trained and certified to ‘Master Technician’ status or equivalent
• have (electrical) diagnosis skills and experience
• have high voltage/EV experience (desirable)
• are able to investigate, report on and diagnose complex vehicle systems, either “hands on” or remotely
• thrive in a fast-paced environment and can focus on multiple tasks and deadlines at the same time
• have a ‘can do attitude’
• Pre Experience as L1 Technical Support moving to L2

Required languages:

• fluency in English (min. C1 level) and communication skills in Dutch and French languages
• any additional languages are welcome

Additional Information

What’s in it for you?

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all.

Working pattern and location

• 40 Hours per week
• Permanent
• Monday-Friday
• Hybrid (home office – office presence)

Why do you choose MSX?

In addition to this great challenge, we as MSX International offer a suitable salary and fringe benefits. At MSX you get the freedom to work independently on projects and still be part of a successful, supportive team.

If you have any questions please contact our recruiter johanna.vankleef@msxi.com

MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.