🔎Context of the role:

As part of the OpenAirlines Customer Success team, you will manage a portfolio of clients and act as a trusted advisor to them.

You will work closely with our clients to develop success plans, ensuring they achieve their goals while maximizing their experience with our solutions.

Also, you will be able to identify new opportunities for further success.

This position is based in Montreal, Canada.

🏋️‍♂️Missions and responsibilities:

The key responsibilities of the Customer Success Manager include:

• Overseeing the onboarding, training, and ongoing support for airline users.

• Driving customer adoption and engagement with our solutions.

• Monitoring and maintaining high levels of customer satisfaction.

• Proactively analyzing data and flight operations to optimize airline performance, providing tailored consulting services, and identifying upsell opportunities for new products.

• Serving as an advocate for customers by collaborating with internal teams, such as Product and Engineering, to enhance the customer experience and communicate their needs.

This role is multi-faceted, combining expertise in flight operations (airline operations and fuel efficiency best practices), IT (data analysis and system customization), and customer relationship management (acting as a trusted advisor, change management, and interaction at all organizational levels).

• Experience and deep understanding of airlines, flight operations, and the aviation industry, including performance, regulations, planning, and fuel optimization.

• Strong ability to actively listen to customers and accurately identify their needs.

• Skilled in advising customers by analyzing data and offering tailored improvement strategies.

• Excellent analytical and problem-solving abilities and meticulous in managing a customer portfolio.

• You are fluent in English and you have good verbal and written communication skills in French.

• You old a Master’s degree in a relevant field (e.g., Science, Engineering) and a solid experience in airline operations.

• Prior experience in customer-facing roles with a global or international focus.

• Proficiency in additional languages (e.g., Chinese, Arabic, Spanish) is a strong asset.

• A private or commercial pilot license is a valuable plus.

✨ Salary & Conditions :

💶 Salary: 60k CAD to 90k CAD (includes a fixed part + bonus)

By joining OpenAirlines you will:

🌱 Play a part in creating a more sustainable aviation industry.

🚲 Get a contribution of the annual Bixi bike pass or public transport.

🌞 3 weeks per year of annual leaves.

🩺 Get a a health insurance bonus.

🌴Change your work environment 3 weeks per year with our “work from everywhere” policy.
🧠Grow your potential by participating in conferences, events (DevFest, French Tech…), online courses (Coursera & Udemy), FedEx Day: 24 hours of team innovation, or internal promotion.
🤟Enjoy unique team building activities.
🍾Celebrate achievements with amazing parties and after-work gatherings at the local bar at the slightest opportunity!
🦸‍♀️ Be welcomed by a buddy to ensure a smooth transition into our working environment.

✏️Our hiring process:

1. Introduction call: Our Recruiter will tell you more about OpenAirlines, and get to know you better, your background, and your interests

2. Local interview: during this step you will be interviewed on-site or remote by a team member based in Montreal and Clémence, the Head of Customer success.

3. Final step: Final interview with the manager : Thomas CXO and the HR.

At OpenAirlines, inclusivity and diversity are our priorities. We hire talents with their own differences and personality.