As a Customer Success Representative, your primary responsibilities will include:

• Retention Sales: Effectively pitch Singulart’s paid subscription plans, addressing artists’ questions and objections to secure their commitment. Match artists with the plan that best fits their needs and career stage.

• Outreach and Engagement: Develop personalized approaches to connect with disengaged artists through emails and calls.

• Share strategic feedback: Gather and communicate insights about artists’ needs, market trends, and competitive offerings to enhance the platform and its services.

• Skill Development: Continuously refine sales techniques and product knowledge to improve conversion rates and customer satisfaction.

Why this role is exciting:

• High conversion rates: Enjoy the opportunity to renew multiple subscriptions daily with ease.

• Meritocratic rewards: Benefit from short sales cycles where your efforts translate quickly into tangible results and recognition.

• Generous incentives: Achievements are celebrated with significant rewards, including uncapped bonuses.

• Collaborative mentorship: Work alongside an experienced Head of Customer Success who will support and guide your growth.

• German speaker (for the core missions)

• Fluency in English (our working language)

• First experience in online/phone sales

• Excellent communication skills (spoken and written)

• Sales Mindset: You’re not afraid to pitch and close—always with the artist’s success in mind.

• People-First Approach: You know how to build trust over the phone and via email, balancing confidence with empathy.

• Organizational Skills: You excel at managing follow-ups and keeping track of multiple artist interactions.

• Problem-Solving Skills: When challenges arise, you’re quick to find solutions and keep the conversation moving forward.

• Self-Starter with Team Spirit: You’re proactive and capable of working independently, but you also thrive in collaborative environments.

• Tech Savvy: Familiarity with CRM tools and email outreach platforms is a big plus.

• No knowledge in art required

• 5 min phone exchange with the Head of Customer Success

• 30 min Case Study with the Head of Customer Success

• 20 min exchange with the Director of Singulart SAAS

• 30 min exchange with the Co-founder of Singulart