Senior CRM Manager New Ventures

This role is part of the European Market team. This is a group of cross-functional growth hackers with the mission of completely transforming SumUp’s go-to-market from the current approach of leading with our successful card acceptance product to an integrated ecosystem of products that powers all aspects of our merchants’ businesses.

The New Ventures (Loonshot) mission team is focused on accelerating the growth of its product portfolio (Online Store, Online Payments, Invoicing, Lending, and Consumer solution). Each of these products has unique differences in terms of product and merchant lifecycles, data and campaign structures, and evolving processes. As a result, there is a continuous need to run growth hacking campaigns and pilots via the CRM channels.

As the Senior CRM Manager sitting within the CRM & Lifecycle team, you’ll help build and optimise customer journeys and campaigns for the New Ventures (loonshot) missions across our markets and its products. You’ll play a key role in addressing the needs of our merchants and ensuring a seamless SumUp experience throughout the lifecycle.

If you’re excited about empowering small business owners around the world, we’d love to hear from you.

What you’ll do

• Oversee and understand the CRM and lifecycle communication needs from various New Ventures (loonshot) products
• Plan, design and run New Ventures (loonshot) product CRM journeys and campaigns
• Run A/B tests to understand which communications, offers, channels are making a better impact and transform them into automation where applicable.
• Drive continuous optimisation of the campaigns and journeys.
• Create reports, analyse data, and share learnings.
• Identify new engagement and growth opportunities inspired by external best practices from early stage startups.
• Build processes that can help to accelerate the growth of New Ventures (loonshot) products via CRM initiatives.

You’ll be great for this role if

• 5-8 years of experience in CRM, multi-channel lifecycle, experimentations.
• End to end CRM experience in a growth scale startup.
• A strong understanding of channels and communication approaches (email, in-app, push, SMS).
• Experience in HTML and CSS, SQL.
• Strong analytical skills with the ability to turn data into insights and initiatives.
• Experience in monitoring and improving multi-channel CRM programs.

Why you should join SumUp

• Opportunity to work with a truly global, multicultural team (we are 3000+ people from 93 countries, spread across 4 continents).
• Learning & development budget for attending conferences and external training
• Competitive salary package and virtual stock option programme
• We offer a corporate pension scheme, 28 days’ paid leave, free German and yoga classes, subsidised Urban Sports Club membership and other great benefits
• An amazing team and work environment that works with passion and purpose to achieve incredible results
• We get together regularly for breakfasts, team events, office parties and sports
• You’ll be based in the heart of Berlin, one of Europe’s leading tech hubs and most vibrant cities.

About SumUp

We believe in the everyday hero.

Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.