Takara Bio Europe SAS is a subsidiary of the Japanese company Takara Bio Inc. Takara Bio supplies a range of particularly innovative products and services for advanced research in life sciences, as well as diagnostic and clinical developments. Our teams serve clients from academic and clinical research organizations, pharmaceutical, and biotechnology companies based in Europe, Middle East and Africa.

We are seeking for a talented Technical Support Specialist in Next Generation Sequencing (NGS), based at our site in Saint-Germain-en-Laye (west of Paris). Partial remote work is possible. Remote work for candidates based outside France can be envisaged. The position is ideal for an experienced NGS specialist with strong communication and problem-solving skills.

Takara Bio Europe offers a pleasant working environment, and an opportunity to join a dynamic and multicultural team constantly evolving towards significant improvements on human health treatments.

MISSION

· Developing a good understanding of Takara Bio’s NGS portfolio to readily answer technical and scientific questions related to our products and customer projects and provide the best advice.

· Answering pre-sales and post-sales technical questions related to the NGS portfolio by email/phone/live chat/videoconference.

· Offering troubleshooting support to customers by email/phone/videoconference.

· Entering relevant information in Customer Relationship Management (CRM) system

· Providing product training for sales representatives and channel partners (NGS portfolio and related products).

· Keeping up with new product launches and staying informed about competing products and services.

· Enrich bibliographic database with relevant scientific articles.

Education:

· PhD in Molecular Biology or related life science discipline.

· Validated experience in NGS (>2 years).

· Previous experience as Technical Support Specialist is a plus.

Required Skills:

· Hands-on lab experience in cDNA library preparation and NGS (>2 years).

· Experience in Spatial Omics is a plus.

· Ability to communicate effectively on complex technical and scientific topics.

· Excellent written and oral communication skills in English are mandatory. Good level of French and/or German is a plus.

· Service-minded, customer-focused, excellent support skills, including effectively listening to customer concerns to understand their issues and provide the best possible solution.

· Positive attitude and empathy: understanding customer frustrations and offering a helpful, “can-do” attitude even in stressful situations.

· Highly organized, autonomous, analytical thinking, and troubleshooting skills.

· Ability to manage and prioritize multiple tasks and requests simultaneously without sacrificing quality.

· Proficiency in Microsoft Office.

· European work permit required.