Customer Support Agent - French speaker - onsite (Berlin)SumUp is a leading global fintech company committed to leveling the playing field for small businesses. Founded in 2012, we’re the trusted partner of over 4 million merchants in 36 markets worldwide, providing simple and affordable tools that enable them to manage payments, business finances and customer relationships.

Come and join our in-house Customer Support team and help them shape the voice of SumUp!

What you’ll be doing in this position:

• Level-2 support to our level-1 support specialists
• Supporting our premium merchants with all questions about our SaaS/Card not present products (mainly via email)
• You actively work on the optimization of all processes related to our customers, to constantly increase the happiness of our merchants

You’ll be great for this position if you have:

• Multi-tasking skills
• Excellent verbal and written communication (French and English)
• Problem solving attitude
• Experience with CRM systems
• Demonstrated ability to work in team and also independently

Why you should join SumUp:

• Health insurance
• Public transport subside
• 2000 EUR Learning & Development budget
• Opportunities to further develop within the company
• Professional hardware
• Free drinks, fruits, cereals and nuts for everyone
• Urban Sports Club membership

This job is on-site.

About SumUp

We believe in the everyday hero.

Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.