About SumUp

Our passion at SumUp is championing small businesses. We believe in creating technology that is flexible, fair, affordable and easy to use. Every day millions of people around the world dream of starting their own businesses. We strive to help them to do this. Our long-term goal is to close the loop by enabling businesses to turn transactions with customers into long term relationships.

Job Description:

As a Junior Customer Success Manager you'll be the face of SumUp, championing our clients' interests across the company. Your mission:100% responsible for ensuring the merchants in your portfolio thrive and flourish with our products in order to do what they love most! We're looking for someone with a proactive, positive, and dynamic mindset to excel in this position. Join us if you are up for the challenge!

What will you be doing?

• Engage with merchants when expected behavior deviates from the norm through outbound calls/emails to retain the business and prevent churn
• Provide routine checkups to merchants in your portfolio
• Target merchants who have sub-optimal setups to generate upsell/cross selling opportunities
• Ensure new merchants are properly activated on their products within their desired activation date
• Guide and encourage merchants to properly adopt our product suite to support their business
• Guarantee that merchant's queries are resolved in a timely manner
• Improve merchant’s experience and satisfaction through qualitative interactions

You’ll be great for this position if

• You have a positive, proactive and dynamic attitude (must have)
• You are a strong team player that can easily adapt to rapidly evolving situations (must have)
• You are very good at empathising with clients and explain complex issues in a simple way
• You are used to work with challenging KPIs and bonus schemes
• Problem solver who is not afraid of getting outside your comfort zone
• You are self driven and able to be organized in an extremely fast paced and dynamic environment
• You are fluent in German (must have) and English (must have), French, Spanish and Italian are a plus

Why you should join SumUp

• We’re a truly global team of 3000+ people from 60+ countries, spread across 3 continents.
• You'll have the opportunity to make an impact as we work in flat hierarchies
• Competitive salaries and bonuses
• Continuous opportunities for both personal and professional learning and development
• Young and dynamic culture with the office located in the center of Barcelona.
• Learning & development budget: €2000/employee/year
• Babbel: unlimited access to the Babbel platform to learn up to 14 languages
• SumUp Sessions: Confidential, accessible self-care. A mental health & wellbeing tool available to all employees through access to licensed psychotherapists
• We get together regularly for breakfasts, team events, office parties and sports

About SumUp

We believe in the everyday hero.

Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.