Tilli is a complete ecosystem that revolutionizes how people care for their cherished items by connecting all stakeholders in the care journey !

SEAMLESS EXPERIENCE WITH OUR ONE-CLICK CARING.

We believe accessing expert care should be as simple as pressing a button - and that’s exactly what we’ve created. Our ‘one-click caring’ solution is the visible tip of a comprehensive technological ecosystem. The first pillar is to make it effortlessly simple.

GLOBAL AFTERCARE MARKET is projected to be $61.5 billion by 2030.

Europe represents a significant portion of the global aftercare market, holding a 33.50% share in 2022. $21 Billion.

WHAT

Since 2016, Tilli gives all market players access to Care and Repair solutions, enhancing local craftsmanship. Tilli, is a close-knit family of 850 daily active makers all over France and Europe,  daily working to maintain and prolong the life of everyday objects.

Tilli reconnects consumers and brands with the know-how of makers, to REPAIR, ADJUST, and REINVENT.

WHY

Our mission extends as a global Care believe. First, we’re rebuilding essential relationships between sellers, artisans, and clients - By providing employement / working locally on territories. We’re reigniting people’s attachment to their products. We’re actively contributing to environmental sustainability by extending product lifecycles. 
We cover all type of the garment products (textile, home linen, shoes and accessories) In omnicanal (in shops and online) all over Europe through artisans network and ateliers.

Our complete solution goes from care service at selling time to aftercare solution to extend the life of the product.

As part of our European expansion, we are looking for support in our Ops Team to drive Success in matching offer to our growing demand all across Europe (12 opened countries yet).

HOW TILLI OPERATES

To meet this challenge, we built Tilli on two pillars: CRAFT and TECH

With Tilli, technology serves your trade. Our platform facilitates connections, allowing artisans to connect directly with consumers and our network of over 50 partner brands (Zara, Tara Jarmon, Ba&sh, etc.). We provide valuable support in managing your business, with a dedicated team at your service.

Tilli offers two types of varied services tailored to different consumer needs:

• At-home service, giving customers access to our network of independent makers working in their workshops, providing hyperlocal service.

• In-store service, through the sales staff of our partner brands, to repair and adjust their customers’ products.

Other occasional missions from training among artisans to fixed-price services for events, are also offered to foster the desire to maintain and contribute to promoting Care and Repair.
Join our movement and together, let’s build a world where sustainability and craftsmanship meet to give a second life to all the objects around us.

♻️ Join the Cycle ♻️

Job Description

Our team currently consists of 25 people, including 6 people in the Ops team + 5 people in our workshops.

We’re looking for a mature profile capable of joining our adventure to keep pace with our growth. The market is undergoing significant changes, and we have many incoming leads to manage and follow up on daily. CRAFT at SCALE!

First of all, being comfortable with English is essential for daily communication (by phone, not just in writing) with craftspeople and workshops from all European countries.

Your main responsibilities:

• Processing incoming leads and conversion

• Reporting and problem-solving methodology

• Contributing to continuous improvement: quality, deadlines, productivity, user satisfaction

• Monitoring, identifying, and creating links with key local organizations and partners to develop our network of artisans and merchants

• Understanding the local environment on certain legal issues as well as operational matters such as payments and transportation

• Supporting strategic marketing outreach planning (social media, events, etc.)

• This list is not exhaustive, plenty of other missions await you at Tilli!

Your evolution within Tilli: We will support you to help you evolve within Tilli in a constructive way so that you become familiar with our processes. Learning will take the form of levels to pass associated with skill development ;)

We will provide you with maximum soft skills: managing your organization, working methods to emerge from this experience with maximum new skills in order to continue with a permanent contract.

So, ready to build a service designed to last with Tilli?

Here’s the profile we’re looking for:

• Business school / preparatory class - or business/fashion dual degree - End of studies with potential for permanent position

• Perfect command of English (and German would be a plus)

• Entrepreneurial spirit with a taste for fieldwork

• Structured and methodical in your work

• Interest in sustainable fashion, beautiful pieces, and artisanal heritage in Europe

• Maturity in your professional posture: juggling between autonomy and team collaboration / project management

• Curiosity and flexibility, solution-seeking

• On the other end of the line, we can sense your smile and kindness

• Enthusiasm for manual work: an interest in sewing, leather goods, or shoemaking is a plus

If you recognize yourself and the position sparks your curiosity, apply quickly for the chance to join Tilli right away and be part of the core team!

We would be delighted to tell you more over coffee in our offices.

• 1 phone interview for a brief initial exchange

• 1 in-person meeting with job presentation to help you better envision the role

• 1 practical exercise / role-playing situation

• 1 second team meeting: exercise debrief & deeper “fit” exploration

• 1 final validation with the founders