Vestiaire Collective is the leading global online marketplace for desirable pre-loved fashion. Our mission is to transform the fashion industry for a more sustainable future by empowering our community to promote the circular fashion movement. Vestiaire was founded in 2009 and is headquartered in Paris with offices in London, Berlin, New York, Singapore, Ho Chi Minh and Hong Kong and warehouses in Tourcoing (France), Crawley (UK), Hong Kong and New York.

We currently have a diverse global team of 700 employees representing more than 50 nationalities. Our values are Activism, Transparency, Dedication and Greatness and Collective. We are proud to be a BCorp.

Vestiaire Collective is looking for a Product Manager to join the Operation & Customer experience Team in either Singapore or Ho Chi Min City or Berlin

About the role 🖥️

Reporting directly to the VP of Product Operations & Customer experience, you will work within the Product team, directly reporting to our VP of Product Operations and Customer Experience. 

The role is based in, (depending on the talent) Singapore, Ho Chi Minh or Berlin. 

You’ll be responsible for critical parts of the customer experience such as Fraud prevention through sign-up, deposit flow, purchase and post-purchase as well as creating a trusted and safe environment for our customers applying relevant trust markers. The ability to leverage AI to automate and optimize decision-making is core to this role. So we are looking for someone who is working at ease at the intersection of data and customer experience/UX. 

What you will do 👜

- Being responsible for the product strategy for Fraud and potentially Trust - depending on the product vision set.

- Working seamlessly along the product development cycle from problem definition to solution design, execution, and ideation/iteration.

- Partner closely with Research, Design, Analytics, Data and of course Engineering - following modern product development methodologies to identify new issues and opportunities and to deliver on improvements to existing products.

- Putting data first, enabling for data driven decision-making, also applying the right data sources to verify and identify relevant issues.

- Leverage AI to automate and optimize processes — also ensuring algorithm fairness and explainability of data models in the daily work.

- Acknowledging Fraud as a constant threat but also opportunity to create a trustworthy environment for the good actors on the platform.

- Cultivate high engagement, performance, and commitment to the product teams to build collectively well-defined and appropriate best-in class solutions.

- Being a front-runner for practicing Product Development in the best possible way, also participating as an interviewer and mentor for future and current employees.

Who you are ⭐

- At least 7 years of product management experience. Not as a Product Owner, but a well-rounded Product Manager.

- At least 3 years relevant experience working with data products and AI. You have delivered on proven products and have a good understanding of the technical basics.

- Strong strategic thinker with an ability to construct and communicate logical arguments using appropriate narratives.

- Applying the best communication method to your respective stakeholders is part of your DNA.

- Being proficient in the right product management tools and techniques.

- Showing you a set of data to enable the right decisions is making you happy. You know the value of data and know how to get it.

- KPIs, OKRs P&L are core concepts you are deeply familiar with and you thrive in working on topics that matter based on measurable evidence.

What we offer 🎁

A meaningful job with an impact on the way people consume fashion and promote sustainability

The opportunity to do career-defining work in a fast-growing French-born scale up

The possibility to work as part of a globally diverse team with more than 50 nationalities 

Two days to help Project - reinforcing your activist journey and volunteer for an association

Significant investment in your learning and growth

Competitive compensation and benefits package (i.e 28 days of paid time off)

As full member of our entrepreneurial project, you will be eligible to free shares

Surveys show that women and members of underrepresented communities only apply for a job if they meet 100% of the required conditions. Does this sound like you? If so, Vestiaire Collective encourages you to reconsider your application. We look forward to receiving your application!

Vestiaire Collective is an equal opportunities employer