🚀 Your mission
As Wooclap is expanding, we are recruiting a Customer Success Manager in Brussels to join our Customer Experience team. Your mission will be to support a portfolio of higher education institutions and companies in France, willing to transform their teaching practices thanks to Wooclap. You’ll be their privileged contact at Wooclap and will play a decisive role in helping them to adopt, love and maximise the value they get from our tool.

💪 Your responsibilities

• Become the privileged interlocutor of a portfolio of partners and be available to answer all their questions and solve any obstacle they might face.

• Create and maintain lasting relationships with your contacts.

• Assist our partners in the deployment of the tool and maximise its adoption to achieve their objectives.

• Perform training(s) for our users and advise them on best practices to use Wooclap.

• Measure and analyse the performance of the use of the tool and define action plans to ensure user satisfaction and retention.

• Create content (videos, writings…) to help our partner deploy the tool within their institution or to inform them of product updates, for example.

• Ensure our partners renew their contract, and be on the lookout for cross-sell and upsell opportunities.

• Become the spokesperson for our customers internally, with our different teams (technical, marketing, sales and operations), to understand their needs and solve their problems.

• You will be a driving force in providing our partners with an exceptional customer experience!

📦 Package

• Location - Paris

• Full-time position

• Compensation commensurate with experience

• 11€ Meal Vouchers (Swile)

• Full medical insurance (Alan)

• Hybrid Working Policy with Homeworking fees

• MacBook Air and iPhone

• Reimbursement of your Public Transportation up to 50€

• Reimbursement of your Phone Subscription up to 50€

• Woocredits (150€/year) to buy learning materials

🥋 Preferred Experience

• Min 2 years of experience as Customer Success Manager in a Saas Environment

• You like to understand the challenges and issues of clients, and help them solve them.

• You are recognized for your listening and communication skills, both written and oral. You are able to build a strong bond with people.

• You have good analytical and synthesis skills. You know how to keep things simple.

• You are organised, rigorous and autonomous. You like to take initiatives and test new things while being focused on your priorities.

• You speak French and English fluently (we’re an English-first company)

• You have an entrepreneurial mindset with an internal drive to hit goals and deadlines. You are not afraid of a fast-paced and ever-changing environment.

• You’re a team player at heart

• You want to join an international team, where you will learn on a daily basis

• ☎️ 30’ Screening interview with Adeline, our Head of Customer Experience

• 📈 90’ Business Case with Adeline and a member of the CX team

• 🤝 30’ Panel interview with your future colleagues

• 🔊 30’ interview with Baudouin, our CEO

• 🎬 30’ Closing interview with Anabela, our Head of People