Within the Revenue team, Welcome to the Jungle has established dedicated teams to provide more personalized service to their 5,000+ clients : Sales, Onboarding, Customer Success & Account Management.

The Account Management team is responsible for the commercial aspects: subscription renewals, generating upsell, managing client relationships,, and presenting our additional features. This team will work closely with our Customer Success Managers, whose role is to advise and support our clients in their employer branding projects.

Main role

As an Account Manager, your main mission is to maximize upsell and reduce churn and to deliver the best customer experience possible by :

• Generating upselling and/or cross-selling opportunities as well as reducing churn rate :

  • by seeking growth within the portfolio

  • by anticipating renewals with potential upsell

  • by leading complex negotiations with key stakeholders

  • by working hand in hand with HR agency partners

  • by advising customers on the best use of our products and services

  • by presenting them new features, products and services

• Converting NRR opportunities

• Transforming the leads sent by the Customer Success team and facilitate the collaboration between each team: Account Management and Customer Success

• Enhancing Welcome to the Jungle products by sharing customers feedbacks in order to contribute to product, offer (pricing and packaging) and process improvements

For a better understanding of the Account Manager role and the Business team, please have a look at the videos below:

• Mathilde, Senior Account Manager

• Diva, Head of Business Operations

At Welcome to the Jungle, we are all coming from (really) different backgrounds, that’s our main strength!

We invite you to apply if you are motivated and interested in HR / Tech environments and if :

• You have approximately 5 years of experience in Account Management in a fast moving company.

• You master upsell strategies.

• You have a strong sales DNA but enjoy working with existing clients.

• You have a strong analytical mindset and can assess a client’s situation based on the available data.

• You are able to take a step back, analyze your clients behaviors and anticipate their needs.

• You are organized, meticulous, and responsive.

• You speak and write both French and English fluently.

Welcome to the Jungle aspires to promote a positive social impact. Its mission includes paying particularly close attention to fostering diversity, inclusion and equality within teams as well as within its community

• Step 1 : Visio interview with Laurèneor Leslie, Talent Acquisition Specialist (around 1 hour)

• Step 2 : Visio interview with an Account Manager Team Lead (around 1 hour)

• Step 3 : Visio interview with a team member (around 1 hour)