You are the driving force behind creating an exceptional customer experience for Zenchef users in Northern Europe. You lead, optimize, and inspire a high-performing Customer Care team, ensuring we deliver world-class support across multiple regions and languages.

Your team

You join the Customer Care team, the heartbeat of Zenchef’s customer satisfaction. This team works tirelessly to ensure our restaurant partners feel supported and empowered to succeed. As Team Lead, you manage and grow a multilingual team of professionals, helping them thrive and exceed expectations.

What you will do

• Lead and support a multicultural, multilingual Customer Care team to foster a collaborative and high-performing work environment.

• Monitor and analyze team KPIs such as response time, customer satisfaction (CSAT), and first-contact resolution to achieve outstanding performance.

• Ensure top-notch customer support by optimizing response quality and improving request-handling processes.

• Identify opportunities to enhance internal workflows, tools, and resources, driving continuous improvement initiatives.

• Collaborate with Product, Technical, and Sales teams to align Customer Care efforts with customer needs and product developments.

• Oversee team training and development to support professional growth and maintain high service standards.

• Manage customer escalations when necessary, ensuring swift and effective resolutions.

What you bring to the table

• 10+ years of experience in Customer Care, with at least 5 years in customer service roles and prior team management experience.

• Proven ability to lead multicultural and multilingual teams.

• Proficiency in CRM systems, ticketing tools, and customer service platforms.

• Fluency in English and Dutch (additional proficiency in German is a plus).

• Strong problem-solving, multitasking, and communication skills.

• (Bonus) Experience in SaaS environments or the restaurant industry.

• (Bonus) Expertise in project management, particularly in platform migration contexts or automated workflows.

What we offer

• A bright office in Amsterdam's Jordaan district, with a sun-drenched roof terrace and our own bar & restaurant

• Daily restaurant-worthy lunches from our in house chef Roel Paping

• 30 vacation days and 4 months working abroad

• Pension Plan

• A hybrid work environment

• All the tools you need to be a high performer

• Monthly well-being budget

• A free food tattoo of your choice

• A Swapfiets to bike around Amsterdam or commuting allowance

About Zenchef

At Zenchef, we empower over 20,000 European restaurants. Our platform streamlines reservations, optimizes table management, and fosters lasting connections. With a suite of features enhancing the entire dining journey, we redefine experiences, turning first-time diners into loyal regulars. Our mission is to create memorable dining moments, and our vision is a restaurant industry where technology brings people together at the table.

At Zenchef, our core values—Craft, Thrive, and Heart—guide everything we do. We are dedicated craftspeople who blend ownership with hospitality, prioritize quality, and embrace continuous growth. Leadership, a focus on long-term success, and a commitment to development shape our decisions, creating an environment where everyone can thrive. Rooted in trust and compassion, we celebrate unity and cherish the moments we share together.

Equal opportunity employment

We are an equal opportunity employer committed to building a diverse team where everyone feels welcome. We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any other aspect of identity. We strongly believe that diversity contributes to a more successful company.