You will join the Customer Success team, responsible for training, platform customization, and ongoing customer support throughout their lifecycle at Agicap!

As a member of the Customer Success Tech team, your missions will be:

In collaboration with Customer Success, Sales, Product, and Tech teams, your goal will be to enable customers to quickly access all necessary banking data for their cash flow management on the platform.

You will be responsible for:

1. Integrating customer banking data:

As the technical expert, you will assist new clients in integrating their banking data into the tool, crucial for long-term customer satisfaction and loyalty.

To best support them, it is important to:

- Support the client in their interactions with banks for contract setup.

- Master internal processes for seamless data integration.

- Propose solutions to resolve issues during implementations or contract execution.

- Communicate with stakeholders (internal and external) to ensure rapid data integration into Agicap and efficient problem resolution.

2. Contributing to team development and process construction:

- Contribute to continuous improvement of processes and tools.

- Establish documentation to facilitate knowledge sharing within the team.

- Advocate for client needs to product teams to prioritize new functionalities.

The beauty of our job lies in the diversity of stakeholders (experts, CEOs, bankers) and interactions both internally and externally. Our pivotal role within Customer Success positions us as experts dedicated to serving our clients and colleagues.

This position offers numerous opportunities for growth within Agicap and serves as an excellent entry point into the rapidly growing fintech industry.

⭐ What we are looking for :

• You are in your final year of business school, engineering school, university, or hold a degree equivalent to Bachelor’s/Master’s level.

• You are versatile and enjoy: project management, client relations, teamwork.

• You know how to: prioritize, organize, and communicate effectively.

• You have an excellent level of French and are able to lead full business conversations

• You are curious, ambitious, and drawn to the startup environment.

• You enjoy tackling new challenges and understanding technical aspects to provide optimal solutions.