We’re here to help make tech reliable, affordable, and better than new. Back Market is the leading  global marketplace for refurbished devices, which help the planet by lowering  our collective environmental impact — to the tune of up to 92% less carbon emissions and 89% less water than brand new. Our mission is simple: to do more with what we already have.

From our Customer Care representatives to our software engineers, every individual at Back Market cuts the planet — and consumers — a break. 

Are you ready to join us?

Back Market is looking for a Head Of Engineering to lead our customer care organization.

The Care team is responsible for delivering, integrating, and maintaining software to provide customers with a seamless and best-in-class care experience. Three engineering managers will directly report to you, each managing a cross-functional team of 6 to 8 engineers. The main users of our software are customers, sellers, and Back Market agents.

You will collaborate across teams and business functions in the company, which is key to ensuring that operations and engineering complement each other to deliver the best experience to the customer.

The core competencies of this role include mentoring and coaching people, cultivating a collaborative team, leading delivery, production operations, and continuous improvement. As in Back Market, we lead by example, we expect the role to also be hands-on, so personal contribution is expected.

You will manage teams distributed across our Paris office, Barcelona office or fully remote.

To know more about our Bureau of Technology (BoT), composed today of about 300 people, you can consult:

- A video of our CTO: https://bit.ly/3Vf6k9o

- Our company purpose: http://bit.ly/3OsScpl

- Our engineering blog: https://bit.ly/3ASJNID

What you'll be doing :

Key Responsibilities :

What We're Looking For :

Recruitment process :

* Call with Yann, Tech talent partner (40mn)

* Leadership & Management interview with Mathieu Zeller & Chris Dupin (1h)

* Technical interview around System design, API & Technical leadership (1h30)

* Stakeholder interview with one of our product managers and someone from business (1h)

* BM value interview (45 min)

WHY SHOULD YOU JOIN US ? ✌🏼

At Back Market, we’re committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives — it’s one of the reasons we’re such a high-scoring certified B Corp company (93.2).

No matter your role and seniority level, you’ll enjoy impact-driven work with hands-on career development in an innovative, driven, and fast-paced environment — with benefits to match, like: 

- A mission driven work environment where your day to day makes an impact on the planet. Seriously.

- Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days. 

- Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training. 

At Back Market, we strive to create a workplace that embodies the world we’re trying to change. We’ve embedded our diversity, equity, and inclusion principles into our DNA — from dedicated staff to employee resource groups to our company values. 

We know that the perfect background for a role doesn’t mean the perfect fit — we encourage you to apply for a role even if you think you may not have all the qualifications. 

If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.