Back Market is the world’s leading refurbished electronics marketplace with a team of more than 650, powering operations in 18 countries (and counting!).

Back Market is undergoing meteoric growth and has raised $884 million, with a valuation of $5.7 billion. Our mission is simple: empowering people to buy tech sustainably by offering folks a high-quality, accessible, and more eco-friendly alternative to buying new electronics. Why? Refurbished tech helps lower our collective environmental impact.

Be part of a great and growing adventure that will change the way the world consumes tech.

Recruitment alert !

We have a massive opportunity to rethink the way our Order Management System works at Back Market!

We are looking for an Senior Engineering Manager who will lead our Order Management System (OMS) and its related squad. The Order Management squad ensures that transactions are facilitated swiftly and accurately by evolving the end-to-end order lifecycle; enabling new products, partnerships, and services while simultaneously embedding taxes, fee management, and money return processes as integrated parts of an Order Management System.

As Order Management Engineering Manager, you will be responsible for working alongside our business stakeholders and technical partners on 4 different pillars:

- Orders lifecycle and services (like insurances, mobile plans, digital products) attached to it: end-to-end facilitation of financial flows from Customers to Back Market to Sellers, and vice versa

- Taxes: ensuring tax systems are accurate and in compliance with local regulations (EU, USA, APAC)

- Money return (customer compensation and refunds): improving the Customer experience through fast and accurate reconciliation of funds into customer accounts in the event of inaccurate, incomplete, or incompatible goods received

- Fee management (Customer Care by Back Market (CCBM) + smart commission + EPR + service fee and more): increasing Back Market's revenues through fast and accurate billing and execution on well-defined business rules that allow for maximum fee extraction while simultaneously ushering seller loyalty through incentivised commission programs

Come and join us 🙌

What you'll be doing :

You are in the right place if you have:

Recruitment process:

Note: Hybrid policy -3 days / week at Paris office (Monday is mandatory)

* Why join us ? *

- A meaningful job: you will help avoid thousands of tons of electronic waste and fight against planned obsolescence. It counts!

- A meaningful company: we became a mission-driven company in January 2022.

- Be part of a worldwide growing company based in Europe, the USA and Asia to face great challenges : you will have the freedom to innovate and adopt new ideas!

- Work alongside passionate experts:  who will share their knowledge and help you develop and grow in your career. 

- Grow your career: with a flexible career path and a dedicated Learning & Development team. Back Market will help you evolve with personalized internal trainings and external handpicked providers from day 1!

- Leadership Academy by Back Market:“be a coach not a dictator” is at the core of this program ! We train and enable all our leaders to support their team towards achieving goals. Be a manager at Back Market is an unique experience we take by heart.

- An attractive salary, equity and a host of benefits including : Lunch voucher, health insurance, relocation package, paid time off for activism in your community, parental benefits, flexible hours, etc…

- One Loving Tribe: you will have the opportunity to work in a fast-paced, open-minded and friendly environment. 

- Be part of one of our Employee Resource Groups createdaround shared identities, common backgrounds and/or special interests crafted to be a safe space and an expressive outlet. 

- Several internal events: The Monday Brief (weekly)/ The Somehands (monthly)/ The All Hands (annual).

- We’re here to SABOTAGE: It’s our mantra. It keeps us focused on what we aspire to be: a little bit sneaky, always smart, kinda frugal and constantly conspiring to create maximum impact.

Back Market is an Equal Opportunity Employer which means we pledge to not discriminate against employees based on race, color, religion, sex, national origin, age, disability or genetic information.. If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.

Back Market is helping to address one of the biggest challenges of our time: climate change. We take this so seriously that we were awarded status as a “Société à Mission”, or company with a social mission, by the French government. We know we can’t tackle a global problem without a globally representative team so we are committed to embedding diversity, equity and inclusion principles in every aspect of our organization. But more importantly, being One Loving & Free Spirited Tribe is in our DNA as it is one of the five foundational values of our company since we got started way back in 2014. We are committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives. We know our lofty goals cannot be reached unless everyone has a seat at the table along with the resources and opportunity to grow.