We are looking for a Global Application Specialist - Investigation Leader under a permanent contract who will work and grow within the Global Customer Service – Microbiology Investigation Unit.
You will report to the Investigation Unit Manager (Microbiology) within a team of 14 co-workers.

What will be your mission ?

• Provide technical support (L2) to distributors and subsidiaries on our microbiology solutions from an application perspective (PPM, E-TEST, VITEK MS PRIME,...),

• Coordinate investigations and conduct required meetings with domain experts,

• Document complaints in Salesforce.com (and, depending on your skill set, investigations in Trackwise Digital),

• Write responses to customers or to the Vigilance department,

• Monitor trends on the product ranges you will be responsible for,

• Participate in internal or external audits as a fronter.

Profile description:

Who are you ?

• Bachelor degree in biology, and ideally with a specialisation in microbiology

• Minimum 3 years of experience in customer service positions (i.e. application specialist on the field or within a call center)

• Experience acquired ideally within the IVD industry, within microbiology labs/hospitals

• You have a good knowledge of the laboratories’ environment and workflow

• You are familiar with IT aspects (systems’ inter-connectivity and connectivity with the Laboratory Information System)

• Your English is fluent; other languages are a plus

• You have demonstrated your leadership skills and your ability to convince and gain the trust of your stakeholders

• You have very good communication skills, a team spirit as well as a synthetic and analytical mindset

• You are customer and service oriented

• You are autonomous and self-motivated and you quickly react to emergencies

• You know how to manage priorities and are used to keeping your commitments.

• You enjoy working in an environment of daily interactions with multidisciplinary teams

• Travelling at La Balme site almost every 2 month