About BlaBlaCar
BlaBlaCar is the world’s leading community-based travel app enabling 26 million members a year to carpool or travel by bus in 21 countries. Our team of 700+ employees counts over 50 nationalities and is spread across our 6 global offices, 30% working fully remotely.
Your Mission
We are looking for a Community Relations Specialist to join the Customer Support team at BlaBlaCar. Their mission is to provide world class support to all our members: passengers and drivers, while working on high impact projects. As a Community Relations Specialist, your role will be to assist the members in the Italian market. You will be reporting to our Associate Manager. However, please note that this position is based in France.
Your responsibilities:
Assist members via various channels: respond to member requests (tickets, social networks, moderation) with a high level of quality.Contribute to the improvement of BlaBlaCar processes and policies: identify issues and bring them to the attention of relevant stakeholders, such as the Knowledge and Tech teams.Management of Slack channels relevant to the Community Relations team (social networks, trust and safety, etc.). Ensure the seamless operation of all activities, remaining adaptable to specific demands during periods of heightened necessity (periods of high activity, holidays, etc.)Your qualifications:
Previous experience in customer service (at least 1 year)Excellent communication and active listening skills with a willingness to help othersA strong knowledge of the internet ecosystem and usage of MS Excel / Google Sheets at an intermediate / advanced levelFull working proficiency in English and Italian (Please send your CV in English)You fit with our BlaBlaPrinciplesYou thrive in a collaborative, fast-growing and innovative environmentYou have the ability to take ownership, be aligned with business prioritiesNice to have: Proficiency in French is a plusWhat we have to offer
Full remote possible in the country of employment4 additional weeks on top of legal maternity leavesFinancial support for home office equipmentMinimum 25 days holiday per yearLocal meal plan policy (Swile card)50% transportation paid (Forfait Mobilité Durable)Free unlimited carpooling & bus ridesPersonal growth via trainings, mentorship, and internal mobility programsEmployee Stock ownership planRegular team building eventsMental health support through Moka.care1 day off per year to test our productInterested in joining the ride?
a 45-min video-call with one of our Talent Acquisition Manager to get to know you, understand your career expectations and answer your questionsa fully remote exercise to evaluate your technical skillsa 60-min video-call with our Associate Manager - Italy and Germany, Alessandra Minio, to deep dive into the rolea 30-min video-call with our Senior Customer Support Operations Manager, Aline Romer, for a vision fit and rounding off the process
Our hiring process lasts on average 25-30 days, offers usually come within 48 hours.Not sure yet? Check out our 100 reasons to join BlaBlaCar!
BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you don’t meet 100% of the qualifications outlined above, tell us why you’d still be a great fit for this role in your application.
