As a SUI Senior Manger, you are part of the Set-Up & Implementation team under Customer Services Department. This department consists of 3 functions: Set-Up & Implementation, Customer Success, and Account Management, all working together to deliver outstanding client experiences.

Your main responsibilities include owning the streams of

1/ Set-up & framework development

• Own the scope and framework development, defining shifts, sub- shifts, topics, and initial keywords…etc, ensuring quality validation

• Own framework delivery, securing client approval on final outputs.

• Provide strategic direction for sourcing briefs and validate final lists

• Support and validate the work of managers and analysts, ensuring accuracy and high standards in delivery

2/ Project activation

• Own the project planning. Assess feasibility, schedule, and plan based on client briefs

• Define vision and briefs for deliverables (e.g., workshops, presentations, deep dives), provide feedback, and ensure quality control

Additionally, you will be supporting with

3/ Account management

• Co-develop account roadmaps and strategy with the Account Manager, defining deliverables, timelines, and working methodologies

• Support account governance processes, and empower customer success by sharing client feedback

• Provide inputs and validate content developed by AM regarding QVR and AVR , and participating in sessions if needed

• Identify key stakeholders and share relevant insights with AMs to enhance visibility into decision-makers and influencers

• Co-create and validate client kick off content with the team

4/ Onboarding & socialization

• Participate in initial onboarding alongside the core team

• Support the team in resolving client concerns and optimizing workflow efficiency

• 7+ years of experience in strategic insight, foresight, and growth strategy development across a range of industries, ideally within a strategic research agency, growth & innovation consultancy, or management consulting firm

• Strong data-driven mindset, with the ability to analyze complex data, extract meaningful insights, and translate them into actionable strategies

• Previous experience working in a SaaS B2B environment is a plus

• Experience in project implementation, ensuring structured execution and quality assurance

• Experienced in building trusted advisory relationships with senior customers, offering strategic insights, challenging perspectives, and guiding high-level decision making

• Fluent in English, French is a plus

• An insatiable curiosity, open-minded and willing to learn –always on the lookout for new ideas and inspiration -a keen interest in wider culture, business and current affairs

• A creative problem-solver; able to think both analytically AND creatively, and bring a fresh perspective by connecting the dots in unexpected ways

• Interested in brands and businesses –how they connect with people, how they communicate, how they sell and how they can evolve

• Exceptional communication and interpersonal skills, with the ability to build strong relationships both internally and externally with clients. You will play a key role in shaping product development by gathering and incorporating valuable customer feedback

D&M believes diversity drives innovation and is committed to creating an inclusive environment for all employees. We welcome candidates of all backgrounds, genders, and abilities to apply. Even if you don’t meet every requirement, if you’re excited about the role, we encourage you to go for it—you could be exactly who we need to help us create something amazing together!

• 30 mins chat with Julie, Talent Acquisition Specialist

• 30 mins chat with the hiring manager

• A case study related to the role

What we offer:

Fixed Flexible working arrangements:

• A flexible hybrid approach to work;

• Work from home (or wherever you perform best) up to 3 days per week;

• 2 days per week in the office with your colleagues (We Work spaces in Paris 9eme);

• Access to WeWork offices worldwide

An international, diverse, and inclusive work environment:

• Join a team that already has 18 nationalities and continues to grow;

• Regular team building activities & drinks after work

• International company offsite (the most recent one in Tuscany in 2024).

Company benefits:

• 50% of transportation is reimbursed;

• Swile card

• 25 days off + RTT + your birthday off 🎊

• Mutuelle

Continuous learning and development:

• A culture that promotes professional growth and well-being, guided managers and peers;

• Access to training and development resources.