2005
Founding of Diabolocom
Diabolocom
Electronique / Télécommunications, IT / Digital, Logiciels, SaaS / Cloud Services
Paris, Berlin, London, Madrid, Milano
Diabolocom in a few dates
2007
Launch of our telecom and hosting services
2010
launch of our proprietary CCaaS solution
2017
Launch of the 2nd Product version
2023
Phedone's acquisition, cofounded by a former Diabolocom employee and launch of our AI services
What we believe in and how we work
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💡 Agility: We are technology enthusiasts driven by agility with a constant ambition to improve our solution. Our aim is to always be at the forefront of modernity and adapt to the needs of our clients and the demands of the market.
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🤝 Customer intimacy: We adopt a client-centric strategy focused on our clients’ needs. They are our priority, and we offer them a personalized approach. Our solution evolves in a market and client-driven manner.
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☀️ Operational excellence: To fully control the production chain, we have developed our own telecom operator and private cloud infrastructure. We aim for excellence in all our developments and client contact. This is how we stand out in the cloud call center software market.
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🚀 Teamwork and collaboration: All our employees work together to achieve common goals. This unity is our strength: we experience a boost in productivity, foster idea generation, exhibit great flexibility, and work in a positive and motivating environment. Unity is our strength. All our employees work together to achieve common goals.we believe flexibility and proximity are the secret ingredients for productivity.
We cultivate these values through everyday life and regular events (quarterly or impromptu parties, Christmas Party, Cake Contest.) and our policies (remote-friendly, internal mobility).
We work tirelessly to make our company a collaborative place where our employees can develop professionally while striving for excellence.
These principles are essential to guaranteeing and preserving our most precious assets: our employees, our product and the satisfaction of our customers.
At Diabolocom, we believe that our unique culture enables us to surpass ourselves every day to offer our customers the most innovative and effective solutions.
Diversity at Diabolocom
Our team is made up of more than 15 nationalities spread across 10 countries. One of the most common adjectives our collaborators use to describe the team is “international”. This is something we are proud of and encourage.
Presentation
Diabolocom enables organizations worldwide to build brand loyalty and drive sales growth.
Our innovative cloud-based solution leverages its proprietary AI technologies to optimize contact centers of medium to large sizes, enabling efficient management of customer interactions across all communication channels. As a telecom operator, we ensure premium voice quality, efficient handling of high call volumes, and provide phone numbers worldwide.
Our comprehensive range of AI services, specifically designed for customer relations, elevates data quality and automates tasks. These services, fully integrated into our cloud contact center solutions, are also accessible through APIs in multiple languages.
We empower Customer Service and Sales teams to effectively handle all inbound and outbound interactions thanks to our state-of-the-art dialer. Our solution seamlessly integrates with leading CRMs and offers real-time monitoring and analytics capabilities.
Diabolocom, with offices across Europe, the USA, Brazil, and the UAE, proudly serves 350+ clients, with agents operating from 60+ countries.
What they are looking for
They are looking for success-driven and resourceful people. People embrace responsibility and who want to be part of an adventure.
Versatility and adaptability are major assets: the scope of duties is broad and evolves rapidly.
Caring and mutual support are key: We listen, solve, and develop skills together.
Fluency in English is mandatory as we have international clients & teams.
Good to know
- Lots of opportunities to learn new things, skills and grow fast as a professional 🚀
- Rich and challenging environment both from business and technology standpoints
- International context (employees located in 10 countries, 8 offices, with 30 nationalities, solutions deployed across 5 continents)
- Remote friendly 🏡
- Agile organization with streamlined processes
- Gathering events (afterworks, dinners, lunches) and 2 large team building events in fancy destinations 🌎
- Gender Equity Index (GEI): 92/100
- 🥐 Be careful not to leave your laptop open, close it up to avoid the delicious consequences!
Diabolocom :
💻 More than +350 clients around the world
🌟 Operational excellence
🤝 Customer intimacy
🌍 Inclusive company