We are seeking a Head of Client Service, based in Bordeaux (France), to lead our Customer Success (CSM) and Ad Operations (AdOps) teams. Reporting directly to the Chief Revenue Officer (CRO), you will be responsible for driving exceptional client satisfaction, ensuring operational excellence, and fostering collaboration across teams. Your leadership will play a key role in building strong client relationships, improving retention rates, and positioning our company as a trusted leader in the programmatic out-of-home advertising industry.

What will be your impact?

As the Head of Client Service, you will:

• Build and maintain strong relationships with key clients, ensuring their needs are met and expectations exceeded.

• Develop and execute strategies and processes to improve client onboarding, support, engagement, and upsell opportunities.

• Lead, mentor, and inspire the CSM and AdOps teams (+10people) to achieve excellence and continuous improvement.

• Collaborate with internal teams to ensure seamless delivery of services and solutions.

• Advocate for client needs to drive product enhancements and service improvements.

• Monitor client satisfaction metrics, establish KPIs, and identify opportunities for improvement.

You’ll be a good fit if

• Experience: 10+ years in the digital advertising industry, with a strong background in programmatic advertising, media buying platforms, or SaaS.

• Leadership: Proven ability to lead and motivate teams, build strong relationships, and drive results.

• Client Focus: Passion for delivering exceptional client service and building long-lasting partnerships.

• Technical Proficiency: Deep understanding of programmatic advertising technologies, data analysis, and ad serving platforms.

• Analytical Skills: Strong ability to analyze complex data sets and draw actionable insights.

• Communication Skills: Excellent written and verbal communication skills, capable of presenting complex technical information to both technical and non-technical audiences.

• Language Skills: Fluency in English is required; additional languages are a plus.

What’s in it for you?

• A unique opportunity to shape the client services strategy of a leading DOOH platform.

• Collaboration with a passionate, talented, and diverse team.

• A dynamic and innovative work environment in the heart of Bordeaux.

• Opportunities for professional growth and development.

What’s about the hiring process?

We make hiring decisions based on your experience, skills, and passion. We celebrate all types of skills and backgrounds, so even if you don’t feel your skills entirely match what’s listed above, we still want to hear from you! All interviews are conducted both virtually

and at our offices.

Our streamlined hiring process includes three steps over approximately two weeks:

1. Pre-qualification Interview (30 minutes): An initial discussion to assess your background and fit for the role.

2. In-depth Interview (2 hours): Use case exercise + LIVE Pitch and a Discussion with future colleagues

3. Final Meeting (30 minutes): A concluding discussion with Laure our Founder