In an international, agile, and innovative environment, as a Helpdesk & IT Support, you will be the first point of contact for our users. You will provide daily technical assistance and resolve issues related to IT systems (Network, Hardware, etc.).

You will work on both overall management and highly operational day-to-day issues.

Your missions:

1.Technical support:

• Deliver high-quality technical support by providing adequate assistance to users for their daily requests via email.

• Identify, analyze, and resolve hardware and software issues, including operating systems, applications, and devices.

• Register and follow incident tickets while maintaining effective communication with users throughout the resolution process.

• Train users on applications and hardware, and provide guidance on best practices.

2.Group IT Asset Management:

• Conduct the installation, configuration, and updates of the personal computers.

• Effectively manage application license and user accounts.

• Assess business needs and contribute to the evolution of our practices in line with current standards.

• Supervise the shipment and return of IT equipment at the headquarters and internationally, and manage the stock.

• Monitor and maintain updated inventory records (list and allocation of equipment).

3.IT Security:

• Apply the security policy for workstations (PC/Mac).

• Manage user accounts for VPN (create, delete)

You’ll be great for this role if you have these qualifications:

Required skills:

• Technical Expertise: Strong troubleshooting skills, knowledge of operating systems (Windows, macOS), Google Suite, and common applications.

• Communication Skills: Excellent interpersonal and communication abilities, with the capacity to explain technical concepts to non-technical users.

• Time Management: Ability to handle multiple tasks and priorities in a dynamic environment.

• Team Spirit: Ability to work effectively within a team and collaborate with various departments.

• Fluency in both English and French is required

• Degree in Computer science, Information technology or related field (Bac+2)

• A previous experience in technical support or a helpdesk is a plus

Work Condition:

• Worklocation : based at the headquarters in La Garenne-Colombes, 100% on-site.

• Full-time position with the possibility of working in shift hours or on call.

• Dynamic work environment with opportunities for professional development.

We offer a great opportunity to grow with our company, in a rapidly advancing and strongly innovative environment.

At EfficientIP, we fully believe in congeniality in the workplace and in our relationships with our customers, partners and colleagues. We ensure a positive work environment that is encouraging, enthusiastic and motivating to our team. This approach breaks down barriers in order to stimulate our company’s ambition of constant overachievement.

You will be part of a fun & ambitious team!