Reporting to the Head of IT Architecture, the Service and Contract Manager will work closely with the Heads of IT in charge of development teams at Europ Assistance Holding (EAH).

His main reponsabilities will be :

• To own and animate the IT Delivery Center provider’s relationship for Europ Assistance Holding

• To own Atlassian’s relationship for Europ Assistance

• To follow the IT Delivery Center activities in Hungary (3-4 travels per year)

• To support Heads of ITs in the recurring activities with the IT Delivery Center

• To contribute to the financial planning, track invoices vs budget

  Owner of the relationship and services delivered by the IT Application Development & Maintenance (ADM) services provider:

• Animation of weekly/monthly steercos with Head of ITs and Service Provider

• Follow EA Holding Application Development & Maintenance KPI / SLA

• Provide/consolidate associated monthly reportings

• Track and follow action plans

• Contribute to onboarding new resources to the delivery center in Hungary

• Ensure that coding/security practices in development teams are aligned with EAH security guidelines and tools (Qualys, Checkmarx, CAST)

• Create Purchase orders, prepare contractual Change Requests for EA Holding scope

• Contribute to the financial planning, track invoices vs budget

• Follow planning (and deadline) for ongoing projects

• Follow ramp up / ramp down of development teams

• Contribute to the monitoring implementation for all applications in this scope

• Contribute to ITIL processes definitions for EA Holding (Incident, Problem, Change, Request, Knowledge)

• Member of Holding Application CAB and SOR (Service Operation Review)

  Owner of JIRA Software and Atlassian products:

• Hold the main relationship between EA and Atlassian for contract renewals, licenses, invoices, support, advisory services

• Create Purchase orders, prepare contractual Change Requests for EA Holding scope

• Coordinate license requirement and purchases with all EA entities globally and with Atlassian

• Contribute to the financial planning, track invoices vs budget

• Lead the nearshored Jira/Confluence/Bitbucket admin team for EA Holding (run & build activities)

• Lead JIRA SW standardization for EA Holding

Education and experience

Bachelor’s or master’s degree in information technology, business administration or related field, or equivalent work experience.

Significant experience with nearshore / offshore

Service Provides Management

SLA/KPI implementation and tracking

English : Fluent

Hard Skills

• Significant IT experience (coding / Project manager / IT Security)

• Knowledge of Agile methodology (Scrum)

• ITIL

• Jira, Confluence (admin skills)

Soft Skills

• Be autonomous

• Problem-solving attitude

• Collaborative team spirit

• Rigorous

RH / N+1 / N+2