We are looking for a motivated German-speaking phone advisor to join our partner to take care of the German travelers calls about Sri Lanka, Portugal, Thailand, Costa Rica and Japan. You will manage travelers’ requests via the Evaneos platform. This role is essential for developing the treatment capacity of our agencies in the concerned regions, so you will have a key role. Joining the Evaneos network means committing to continuously developing responsible tourism, and building a unique, more ethical, responsible trip, that aligns with Evaneos values and expectations for outstanding quality.
Reporting to the operations director Adrien, you will be responsible for the German market qualification calls. Your main missions will be:
1) Making telephone calls to German customers
Getting in touch with travelers through the Evaneos platform
Prequalification of travel plans for our German-speaking prospects (by phone and email)
Understanding travelers’ expectations and specific needs
Providing travelers with guidance regarding destinations, cultures, traditions, and activities
2) Daily call management (incoming and outgoing)
3) Daily management of the mailbox dedicated to German customers
Preparing acknowledgments of receipt
Scheduling appointments
Answering customers questions
4) Respect the specifications issued by our BtoB clients in terms of quality
📅 Duration & contract type: freelance contract
📌 Precise location: full remote position
🤝 Availability (Starting dates): From June 2024
💲 Salary: started from 12€ per hour
⏰ Working time per day and week: flexible
Core skills :
You are native in German and proficient in English
You are comfortable with the telephone: phoning customers doesn’t scare you
You are autonomous: you will carry out missions independently, under the hierarchy of the operations director
You are versatile: carrying out many different tasks
Communicating with empathy and active listening hold no secrets for you
Being punctual for appointments with clients is natural for you
You are adaptable: being able to adapt to different work media, schedules, etc.
You master IT tools (100% digital environment)
Bonus skills :
You have some knowledge in the tourism industry
You are bilingual/ have a good level in French
Profile selection (CV + cover letter) by Maëlis, recruitment service manager at Evaneos
Interview with Adrien, your future manager