Exotec is at the forefront of technological excellence in order to redefine the relationship between humans and robots. Our solutions are contributing to the success of some of the largest brands in retail and e-Commerce by revolutionizing the way they fulfill their orders to the end consumers, all while mitigating labor constraints and increasing workplace safety.

Through the unification of artificial intelligence and high-performance hardware, our robotic solutions are now deployed across the globe and our exponential growth has led us to become the first industrial unicorn in France.

Working at Exotec is an exciting opportunity to give purpose to your skills. Learn and grow with our ExoPeople around the world to help turn your ideas into a reality.

The robotics revolution is just the beginning at Exotec. Will you be part of it?

We strongly encourage applications from candidates of all genders to help us build a truly inclusive environment. If you don’t meet every requirement listed, don’t worry—your skills and experiences may still make you a great fit!

As an Service Account Leader, you will be responsible for :

• Integrator relationship management : You will be responsible for the day-to-day monitoring of integrator partners, ensuring a rapid response to their needs and efficiently resolving any problems or issues related to the deployment and maintenance of our solutions in production. You will prepare and organize business reviews with integrators and internal stakeholders.
• Technical guidance and support : You will collaborate with technical and support teams to help integrators understand, deploy and maintain our solutions at end-customer sites. You will ensure that deadlines are met and that the solutions implemented meet end-users' expectations.
• Training and skills upgrading : You will manage the implementation of training sessions for integrators on our technologies, ensuring that they have the necessary knowledge.
• Supervision of after-sales services : You will coordinate after-sales support requests, enabling rigorous follow-up of incidents and guaranteeing integrator satisfaction thanks to the responsiveness and efficiency of the services offered by integrators.
• Service contract management : You will ensure the monitoring and compliance of service level agreements, making sure that the commitments made are respected by integrators.
• Feedback and continuous improvement : you will pass on feedback from integrators and end-users to internal teams (R&D, Support, Sales) to contribute to the continuous improvement of our products and services.

Requirements

• You have a master degree with a specialization in robotics, customer relations, or any other field related to the position.
• Ideally, you have 7 years' experience on similar position
• Skills in customer relations and respect for service levels within an industrial sector
• Ability to manage problems linking mechanics and software
• Communication and reporting skills
• Fluent English mandatory and German is welcome but not a must !

Benefits

• Competitive health and welfare coverage
• Group bonuses and BSPCE awards
• Attractive family policy
• Internal and international mobility programs
• Numerous training and development opportunities

At Exotec, we guarantee equal opportunities in our recruitment process. All applications received are considered regardless of age, gender, origin, religion, skin color, nationality, sex, disability, sexual orientation or any other distinction protected by law.

We provide an inclusive working environment that respects all differences.